Operations Analyst

At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers ‘needs.

Buenos Aires is one of JP Morgan's key strategic hubs with over 2,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal… among others, providing value-added services, products and solutions to our clients located in various countries around the world.

In this role you will be facing different challenges such as :

• Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!
• Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking;
• Strong partnership with key stakeholder, finding ways to collaborate together.
• Candidates must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.

And these are some of the activities you will be responsible for:.

• Resolving booking issues for our clients, take ownership on them and display client oriented focus;
• Creating your own relationship with the different teams that you interact with, partner with them on a day to day basis to perform more efficiently 
• Speak Up! Come up with ideas on how to fix process and technology gaps and follow them through to completion
• Full operational support to financial instrument Foreign Exchange which is traded globally.
• Trade reconciliation and payment investigation.
• Ensuring timelines and client service delivery standards are continually achieved
• Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path.
• Ensure the accurate and timely escalation and resolution of all inquiries

What do we ask for this position? 

• Graduate or bachelor student;
• Advanced English;
• Portuguese knowledge highly appreciated;
• Team player and willingness to collaborate.
• Sense of accountability and ownership of issues until resolution;
• Relevant experience in related functions or businesses is a plus;
• In-depth knowledge of Excel is a plus;
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism;
• Attention to detail with superior written, verbal, and problem-solving skills;
• Excellent organizational and time management skills.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Home office/ flexible work arrangements and work tools to ensure a great experience. 
• Generous vacation, exam and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and  Paid Day care for your children up to 6-years-old.
• Medical coverage for you and your family, including domestic​ partners.
• Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
• Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
• Language classes, mentorship programs and customized trainings.
• Platform for employee discounts in Buenos Aires.
• Many others that will be presented to you if you join the team. 

More info can be found here: