Staff Purchasing Analyst

Managed Services - Staff Purchasing Analyst

The opportunity

Purchasing Agent is responsible to handle any incoming query from Centene internal users and suppliers. Supposed to manage tickets in ServiceNow and provide resolution in a timely manner. requests received may cover various areas from process, policy, systems perspective. 

Your key responsibilities

Being a key figure in our procurement functionality, you will manage all incoming inquiries from internal clients and suppliers. Your tasks will cover a variety of areas-from process and policy aspects to system queries, utilizing ServiceNow to manage tickets efficiently, providing prompt and effective resolution.

Position Responsibilities:

ServiceNow Ticket Management

• First level support for Centene employees, suppliers
• Review and triage request received in ServiceNow
• Analyze root cause and assist with resolution
• Communicate timely to contacts and ensure adequate information is directed towards requestors
• Build collaborative relationships with business stakeholders and other Procurement teams
• Address inquiries raised by vendors and business stakeholders related to purchasing transactions (e.g. requisitions, POs, catalogs, etc.)
• Provide guidance on Procurement policies and procedures to business stakeholders to increase compliance
• Engage business stakeholders, Accounts Payable and other Procurement teams to resolve purchasing process exceptions
• Provide buying channel guidance on appropriate purchasing method

Process Improvement & Reporting

• Analyze reports generated from ticketing system to identify areas for improvement 
• Support continuous improvement opportunities to drive process excellence, reduce turnaround times and increase compliance with Procurement policies and procedures

To qualify for the role you must have

• Advanced fluency in English and Spanish.
• At least 1 years of purchasing or procurement working experience.
• Familiarity with ServiceNow, or other similar ticketing tools.
• Ability to adapt effectively to multiple demands, shifting priorities, ambiguity, and rapid changes.

What we look for

We are looking for people who are comfortable working in a culturally diverse environment with the flexibility to support multiple time zone differences.

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership:  We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now!