Administrative Services Manager

Description & SummaryA career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Develop new skills outside of comfort zone.Act to resolve issues which prevent the team working effectively.Coach others, recognise their strengths, and encourage them to take ownership of their personal development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub-standard work or work that does not meet firm's/client's expectations.Use data and insights to inform conclusions and support decision-making.Develop a point of view on key global trends, and how they impact clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Simplify complex messages, highlighting and summarising key points.Uphold the firm's code of ethics and business conduct.The Administrative Services Manager is responsible for the planning, organizing, and leading a team to increase the efficiency and effectiveness of administrative services provided to partners, managing directors and directors (stakeholders). Primary focus is on teaming and client experience. Oversee the day-to-day business activities in a fast-paced, multitasking environment, responsible for confidential and time sensitive material. The Admin Manager will work as part of a management team to analyze data, manage projects, and problem solve for team and stakeholder business issues. Responsibilities:Collaborate with other Admin Managers to implement and drive key business priorities; Resolution of local issues and improvement of service as needed in line with administrative and human resource policies and guidelines; Coach and develop admin staff to execute the effective delivery of administrative support services in a virtual environment; Lead, develop and train a team with an emphasis on client service, engagement, digital and technical upskilling; Client Service - engage with stakeholders to continually assess their business needs, seek feedback and identify opportunities for improvement; Collaborate with Canadian Admin Services Leadership to implement process improvements; As required work with Argentina office for hiring, and recruitment; Building relationships and working with other functional groups to encourage communication and sharing; Responsible for the Performance Management Cycle for the team, and assistance with career plan discussions; Working with the AC Operations Senior Manager to ensure compliance with organizational and legal standards in Buenos Aires; Prepare and maintain reports, records, and documents related to Admin Services; Qualifications:Post-secondary education to college diploma level in a business or administrative discipline preferred;At least 5 years' experience of managing teams in a customer service focused area, preferably in a partnership based firm or financial industry;Excellent English verbal and written communication skills with the ability to communicate effectively at all levels within the firm; Excellent organizational, and leadership skills;Proficient in M365 and confident to work in a highly technical environment;Engaging in the promotion and adoption of digital tools and strategies;Ability to work under pressure, prioritize tasks, and meet deadlines;Experience in working with multicultural and diverse teams;Understand the importance of have a correct information management;Knowledge of Information Security and Data Protection Correct Information Security ManagementNice to have:Bachelor's degree in business administration, management, or a related field;Trilingual (English, French & Spanish) is an asset;Education Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor DegreeCertifications Required SkillsOptional SkillsDesired Languages EnglishTravel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date