It Service Management

Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Systems Consulting - Practice Support team helps build customisable specific system solutions that enhance the PwC's capabilities to appropriately serve all client needs. As part of the team, you'll use your deep knowledge of enterprise architecture across application areas to build delivery models that map to PwC's business needs.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Conduct self in a professional manner and take responsibility for work and commitments.Flex approach to meet the changing needs of teams and clients.Identify and make suggestions for efficiencies and improvements when performing work.Take action to stay current with new and evolving technology.Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.Handle, manipulate and analyse data and information responsibly.Communicate with empathy and adapt communication style to meet the needs of the situation and audience.Manage expectations of stakeholders effectively.Embrace different points of view and welcome opposing and conflicting ideas.Uphold the firm's code of ethics and business conduct.Scope of the role:This role will be the nexus between the technical team and several internal clients to establish and deliver optimal solutions with careful consideration of the Firm requirements.Responsibilities include reviewing support delivery from IT suppliers, handling escalations, coordinating maintenance, budgeting, and roadmap execution, among others.Required skills:? +3 year(s) of progressive experience information technology in a similar role, including ITIL? Advanced English and Spanish skills? Excellent customer service and communication skills ? Legal residence in ArgentinaPreferred skills: ? Knowledge of Intune/WS1? Working knowledge of US Technology infrastructure as well as Azure Cloud basics and ability to understand the general architecture? Experience with ServiceNow or similar ticketing system• Understand the importance of have a correct information management• Knowledge of Information Security and Data Protection • Correct Information Security Management All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.#BeAPartOfTheNewEquationTodos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades. Education Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor DegreeCertifications Required SkillsOptional SkillsDesired Languages EnglishTravel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date