? (// Call Center Sales Representative I(Entrylevel)

LOCATION : Hermosillo, SO JOB TYPE : Full-Time PAYTYPES : Salary APPLICATION DETAILS : No Resume Required, Entry-LevelPOSITION OVERVIEW : CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL)We are looking for call center sales representatives to supportoutbound sales programs for commercial clients.In this role, youwill make outbound calls to new prospects and current customers,sell new products, upsell existing ones, and provide customerinformation on client products and services.There are a widevariety of project openings available representing some of the mostrecognizable brands in the world. Schedules vary by site andprogram;however, we can usually find something that works foreveryone.This is an entry-level position that offers on-the-jobpaid training.While prior call center experience isn't required,experience in sales, customer service, tech support, or back-officesupport is a plus.Candidates should be highly reliable, haveexcellent communication skills and be willing to constantly learnon the job. All applicants must be fluent in English and residewithin driving distance of our office, located in Hermosillo, SO.To be considered for this position, you must complete a fullapplication on our company careers page, including screeningquestions and a brief pre-employment test.POSITION RESPONSIBILITIES : WHAT DOES SOMEONE IN THIS ROLE ACTUALLYDO? This role requires you to interact with hundreds of customerseach week across the country to resolve support issues, sell newproducts and services, and ensure a best-in-class customerexperience.In addition to being the best in the business when itcomes to customer satisfaction,you will need to be a confident,fully engaged team player who is dedicated to bringing a positiveand enthusiastic outlook to work each day.Essential Duties -Handle inbound and outbound contacts in a courteous, timely, andprofessional manner - Utilize knowledge base and training toaccurately answer customer questions and sell appropriate productsand services - Listen to customers, understand their needs, andresolve customer issues - Research systems to find missinginformation;coordinate with other departments to resolve issues asapplicable - Utilize systems and technology to complete accountmanagement tasks - Accurately document and process customer ordersin appropriate systems - Follow all required scripts, policies,andprocedures - Comply with requirements surrounding confidentialinformation and personal information - Escalate customer issues tothe appropriate staff and managerial for resolution as needed -Attend meetings and training and review all new training materialto stay up-to-date on changes to program knowledge, systems, andprocesses - Adhere to all attendance and work schedule requirementsCANDIDATE QUALIFICATIONS : WONDER IF YOU ARE A GOOD FIT?We provideall new employees with world-class training, so all positive,driven, and confident applicants are encouraged to apply.Thisposition relies on building relationships and turning the knowledgeyou gain in training into customer wins. Ideal candidates for thisposition are highly motivated, energetic, and dedicated.Qualifications - Must be 18 years of age or older - High schooldiploma or equivalent - Excellent organizational, written,and oralcommunication skills - The ability to type swiftly and accurately(20+ words a minute) - Basic knowledge of Microsoft Office Suite(Excel, PowerPoint, Word, Outlook) - Basic understanding of Windowsoperating system - Highly reliable with the ability to maintainregular attendance and punctuality - The ability to evaluate,troubleshoot, and follow-up on customer issues - An aptitude forconflict resolution, problem-solving, and negotiation - Must becustomer service oriented (empathetic, responsive, patient, andconscientious) - Ability to multi-task, stay focused, andself-manage - Strong team orientation and customer focus - Theability to thrive in a fast-paced environment where change andambiguity prevalent - Excellent interpersonal skills and theability to build relationships with your team and customersPreferred (Not Required) - One (1)year of experience in customerservice, technical support, inside sales, back-office, chat, oradministrative support in a contact center environment - State orFederal work experience CONDITIONS OF EMPLOYMENT : - Must beauthorized to work in their country of residence (The United Statesor Canada) - Must be willing to submit up to a LEVEL II backgroundand / or security investigation with a fingerprint.Job offers arecontingent on background / security investigation results - Must bewilling to submit to drug screening. PHYSICAL REQUIREMENTS : Thisjob operates in a professional office environment.While performingthe duties of this job, the employee will be largely sedentary andwill be required to sit / stand for long periods while using acomputer and telephone headset.The employee will be regularlyrequired to operate a computer and other office equipment,including a phone, copier, and printer.The employee mayoccasionally be required to move about the office to accomplishtasks; reach in any direction; raise or lower objects, move objectsfrom place to place, hold onto objects, and move or exert force upto forty (40) pounds.REASONABLE ACCOMMODATION : It is the policy ofMCI and affiliates to provide reasonable accommodation whenrequested by a qualified applicant or employee with a disabilityunless such accommodation would cause undue hardship.The policyregarding requests for reasonable accommodation applies to allaspects of employment. If reasonable accommodation is needed,please contact Human Resources.DIVERSITY AND EQUALITY :At MCI andits subsidiaries, we embrace differences and believe diversity is abenefit to our employees, our company, our customers, and ourcommunity.All aspects of employment at MCI are based solely on aperson's merit and qualifications. MCI maintains a work environmentfree from discrimination, one where employees are treated withdignity and respect.All employees share in the responsibility forfulfilling MCI's commitment to a diverse and equal opportunity workenvironment.MCI does not discriminate against any employee orapplicant on the basis of age, ancestry, color, family or medicalcare leave, gender identity or expression, genetic information,marital status, medical condition, national origin, physical ormental disability, political affiliation, protected veteran status,race,religion, sex (including pregnancy), sexual orientation, orany other characteristic protected by applicable laws, regulations,and ordinances.MCI will consider for employment qualifiedapplicants with criminal histories in a manner consistent withlocal and federal requirements.MCI will not toleratediscrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment,including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, and discipline.Inaddition, it is the policy of MCI to provide reasonableaccommodation to qualified employees who have protecteddisabilities to the extent required by applicable laws,regulations, and ordinances where an employee works.ABOUT MCI(PARENT COMPANY) : MCI helps customers take on their CX and DXchallenges differently, creating industry-leading solutions thatdeliver exceptional experiences and drive optimal performance.MCIassists companies with business process outsourcing, staffaugmentation, contact center customer services, and IT Servicesneeds by providing general and specialized hosting, software,staff, and services.In 2019 Marlowe Companies Inc. (MCI) was namedby Inc. Magazine as Iowa's Fastest Growing Company in the State ofIowa and was named the 452nd Fastest Growing Privately Company inthe USA, making the coveted top 500 for the first time.MCI'ssubsidiaries had previously made Inc. Magazine's List ofFastest-Growing Companies 15 times respectively. MCI has fifteenbusiness process outsourcing service delivery facilities in Iowa,Georgia, Florida, Texas, Massachusetts, New Hampshire, SouthDakota, New Mexico, California, Kansas, and Nova Scotia.Drivingmodernization through digitalization, MCI ensures clients do morefor less. MCI is the holding company for a diverse lineup oftech-enabled business services operating companies.MCI organicallygrows, acquires, and operates companies that have a synergisticproducts and services portfolios, including but not limited toAutomated Contact Center Solutions (ACCS), customer contactmanagement, IT Services (IT Schedule 70), and Temporary andAdministrative Professional Staffing (TAPS Schedule 736), BusinessProcess Management (BPM), Business Process Outsourcing (BPO),Claims Processing, Collections, Customer Experience Provider (CXP),Customer Service, Digital Experience Provider (DXP), AccountReceivables Management (ARM), Application Software Development,Managed Services, and Technology Services, to mid-market, Federal& enterprise partners.MCI now employs 10,000+ talentedindividuals with 150+ diverse North American client partners acrossthe following MCI brands : GravisApps, Mass Markets, MCI FederalServices (MFS), The Sydney Call Center, OnBrand24, and ValorIntelligent Processing (VIP).DISCLAIMER : The purpose of the abovejob description is to provide potential candidates with a generaloverview of the role.It's not an all-inclusive list of the duties,responsibilities, skills, and qualifications required for the job.You may be asked by your supervisors or managers to perform otherduties.You will be evaluated in part based upon your performanceof the tasks listed in this job description. The employer has theright to revise this job description at any time.This jobdescription is not a contract for employment, and either you or theemployer may terminate employment at any time, for any reason.REGARDING COVID-19 : As an employer supporting critical Federal,State, Provincial, and Commercial clients, we have taken steps toensure that we remain operational while taking every precautionpossible to prevent the spread of COVID-19 and keep our employeessafe.Measures include social distancing for those working on-site,frequent deep cleaning and disinfecting of workstations and commonareas, daily contactless temperature checks for those essentialemployees working on-site, travel policies limiting travel andmandatory quarantine, reporting and quarantine processes andpolicies for those exposed, and requesting masks to be worn whenon-site employees are not at their workstation.For moreinformation on MCI's response to COVID-19 please visit / covid-19.