Workplace Service Delivery Manager- Customer Experience & Hospitality Manager

Workplace Service Delivery Manager- Customer Experience & Hospitality Manager page is loaded Workplace Service Delivery Manager- Customer Experience & Hospitality Manager Apply locations Buenos Aires time type Full time posted on Posted 3 Days Ago job requisition id R******** Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.
The Workplace Service Delivery – Customer Experience & Hospitality Management will be responsible for the in-office experience for employees and visitors, involving responsibilities that includes the plan and execution of all meetings & events onsite for Accenture's Argentina Offices (space and catering reservations and delivery, AV support, etc), tailored customer experiences at the office, executive assistance services for managing directors, mailroom and assets delivery, and capability lead for HSA.
Main responsabilities Imagine, Create, Describe and Deploy innovative solutions related to customer experience at Accenture office Plan and Execute the strategic direction and vision for the office usage identifying our customers need, in order with the Global and Local Office Strategy Passionate for technology and how technology can achieve better experience standards for our employees and be able to make real those ideas Work with other Workplace Managers to ensure all activities onsite reflect Accenture Policies related to safety, security, asset management, building and maintenance services, cleaning, mail delivery and logistiscs Be comfortable and establish good relationships with executive leads (C-levels) and other stakeholders Manage relationships and contracts with third party suppliers for room assistance, waiters and cleaning, catering, mailroom, mail delivery, reception area. Work with other corporate function areas as HR, Procurement and Marketing Deliver customer experience solutions for office room reservation and usage, catering and parking requests and more Plan and Execute the Opex and Capex process for the processes under his/her responsibility Standarize process of the area to achieve better KPIs Experience in hospitality and/or process standardization and/or customer experience solutions and/or service delivery with third parties Willing to work in a high demand, changing context and take decision "on the field" Passionate for customer delivery and attention for details Excellent communication, organization time management and problem solving skills Exceptional track record of building relationships with stakeholders Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality Able to work from Parque Patricios office 3-days-week Igualdad de oportunidades laborales
Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.
Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.
Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra. Similar Jobs (4) Workplace Service Delivery Sr Analyst locations Buenos Aires time type Full time posted on Posted 30+ Days Ago Workplace Service Delivery Senior Analyst - Health & Safety locations Buenos Aires time type Full time posted on Posted 30+ Days Ago Workplace Global Service Delivery - Places Product Owner locations Buenos Aires time type Full time posted on Posted 19 Days Ago At the heart of every great change is a great human. Every day ourPeople of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity.

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