Collections Administration Officer

Job Description - Collections Administration Officer (MER00039UT)

Collections Administration Officer Group : Mercedes-Benz Group AG

Description

COLLECTIONS ADMINISTRATION OFFICER

· Accelerate your career with Mercedes-Benz Financial Services

· Challenge yourself with a steep learning curve, ability to work flexibly

· Join an exciting, high performing automotive financial services business

At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services.

As part of the global Mercedes-Benz Mobility AG organisation, we are proud to be a driving force in the automotive sector. We are focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:

Best-in-class mobility services — customer-centric, seamless and flexible.

We cannot achieve this ambition without dedicated, passionate employees. That is why we are on the hunt for a highly organized, detail-oriented, Collections Administration Officer to join our collaborative team.

What’s in it for you?

We currently have an exciting opportunity for a Collections Administration Officer to join our Collections & Financial Assistance team at our Head Office in Mulgrave. This role is fundamental as to supporting the team with the aim of controlling the rate of delinquency and cost of risk within our business, including our New Zealand portfolio by way of performing administrative tasks. If this sounds like the role you have been looking for, we would love to have you on board—we can make a difference together!

What you’ll do:

•Collections administration tasks, which includes paying invoices, managing the team’s shared inbox, flagging all repossessions, total loss claims and much more;

•Ensuring all bankruptcies/liquidations processes are met and all registers kept updated;

•Participate and support relevant team projects and meetings;

•Build and maintain a high-level of customer service via all contact points with internal and external customers, including our Mercantile agents;

•Support the team to manage delinquent contracts with the intent to cure and reduce our overall Non-Performing Loan Portfolio (NPL’)

Qualifications

The skills we are looking for:

To be successful in this role you will display dedication to delivering exceptional customer service. You will also have an excellent ability to problem-solve and resolve conflict as well as strong administrative and organisational skills. Self-motivation with the ability to work autonomously is required. Time management and the ability to prioritize tasks in a fast-paced environment is essential.

Knowledge and experience in a Collections environment, including Bankruptcy/Liquidation requirements would be highly advantageous, along with an understanding of the Motor Vehicle Finance Industry.

If you believe you are the right person for this role, please apply by Friday 5 th July 2024.

About us as an employer

At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more.We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.

We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.

At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.

Organization

Primary Location

Organization

Mercedes-Benz Financial Services Australia Pty. Ltd.

Primary Location

Australia-Victoria (Australia)-Mulgrave/Melbourne

Work Locations

41 Lexia Place 41 Lexia Place Mulgrave/Melbourne #J-18808-Ljbffr