Customer Delivery Sr. Manager

PRIMARY PURPOSE OF THE ROLE :
Secure smooth and cost efficient goods delivery consisting of customer-related supply chain processes, from order taking to customer delivery including invoicing with relevant service level assurance.

AREAS OF RESPONSIBILITY AND ACCOUNTABILITY:
(Position responsibilities are not limited to below. Based on business needs, it is changeable)

Deliver perfect execution in the order management process (Order to Cash) and service performance, driving superior customer service level and customer satisfaction
Own the unique customer interface for all the customer Supply Chain processes, such as order to cash (follow-up, quotas, invoicing, complaints) and account receivable, credit management
Responsible for an overall effective distribution of finished goods to distribution centers, through monitoring, coordination and good communication with Logistics Service Providers, Customers, Supply Chain organization and stakeholders involved
Lead order to delivery process with strong collaboration between the customer, distributor and Sales teams, ensuring cost targets are met
Effectively manage the distribution and delivery network to ensure effective cost management, higher customer service level
Close interaction with Sales and Demand planning teams to ensure business growth through clients/channels development
Assure that quality, food safety and safety standards are respected
Continuously optimize cost to serve, ensure product availability and manage customer service at requested level
Drive the team to higher performance, developing members capabilities
Develop Functional & Managerial skills of team members and set up their individual development plan

Technical Skills and Experiences required :
Knowledge of Customer Service principles and practices with over 5 years experiences
Commercial back office experience with frequent interaction with Sales team
Above-the-average level of business literacy of business knowledge such as accounting, finance, marketing, sales, strategy
Understanding of SAP (ERP) Processes and Supply Chain functionalities
Deep understanding of various cost drivers within the Supply Chain
Strong communication skills, written and verbal, within all levels of the organization
Analytical thinking and People management experience, hands on approach
Being able to combine operational functionality and strategic thinking
Business level English skill

Competencies to be successful on the job:
Strong personal responsibility and level of ownership
Strong leadership and self-drive
Open to changes and new challenges
Customer Focus
Problem solving methods and continuous improvement drive
Data analysis and processing
Interpersonal communication skills both verbally and literature
Team work / ability to work in cross-functional teams
Cross-functional and non-hierarchical leadership
Entrepreneurial thinking and self-initiative way of working

Dedicated to bringing health through food to as many people as possible, Danone is a leading global food & beverage company built on three businesses: Essential Dairy and Plant-Based Products, Waters and Specialized Nutrition.

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our vision - Danone, One Planet. One Health - which reflects a strong belief that the health of people and the health of the planet are interconnected. We deliberately concentrate on high-growth and health-focused categories, and commit to operating in an efficient, sustainable and responsible manner.

Check out the link below to find out more about Danone in Japan.

Danone Japan is a certified B Corporation and is an Equal Opportunity Employer: Female / Minority / Disability / Marital Status / Sexual Orientation / Gender Identity

Danone Japan doesn’t just welcome what makes you unique, we value it. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristic or any other protected status. Faithful to our values of openness and humanism, all our employees share in the commitment to engage one another with dignity and respect.