Customer Service Officer - Norwest/Bella Vista

• Job type: Permanent - Full time

About this role

• Working for the world's leading sustainable building materials company
• Based at Norwest/ Bella Vista NSW
• Supporting the business deliver exceptional results
• Ongoing training & development opportunities
• Hybrid mix work conditions available

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

The Holcim Experience

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. To find out more, visit

The Opportunity

We are currently looking for a Customer Service Officer for our Norwest office.

In this key role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

• Handle customer enquiries promptly and courteously and advise of any delays
• Process customer orders in an accurate and timely manner
• Maintain regular and effective communication with both sales and production staff
• Escalate any customer issues that you are unable to resolve to the appropriate department/manager
• Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
• Ensure full knowledge and compliance with the Allocation Procedure Manual
• Consistently improve on processes
• Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required
• Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
• Be the main point of contact for customers and employees

About you

• Previous experience in a customer service similar role
• Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day
• Available to work shifts starting between 5:30am and 7.30am and finishing from 3:30pm to 5.30pm
• Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels
• Excellent problem-solving & conflict resolution skills are essential
• Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you have experience in concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

This is an outstanding opportunity to join our high performing team and to contribute to our world leading business.

Why Holcim

We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment.

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.

Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce.We are an equal opportunities employer,making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.

People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

Join Holcim and be part of a team that is shaping the future of construction materials. Your expertise and commitment will contribute to the success of our customers and the growth of our business. Apply now and embark on a rewarding career journey with us!

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.