TEMPORARY ROLE (9 Months Contract)
Purpose & Overall Relevance for the Organization:
To support the Key & Field Account business in order to achieve sales and market strategy objectives.
To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.
To support the Sales Director in order to achieve departmental goals.
Key Responsibilities:
- Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director
- Participate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim)
- Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:
- Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
- Providing Sales Order forecasting to Inbound for logistic warehouse planning
- Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members.
- Monitoring KPIs of the performance of the CS team
- Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account
- Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market
- Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a “customer service representative” in key projects for the company
- Others: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios
Knowledge Skills and Abilities:
- Experienced in job and fully qualified/trained
- Combined broad theoretical and practical knowledge incl. company policies and practices
- Strong competence with various tools, procedures, etc
Requisite Education and Experience / Minimum Qualifications:
- 5 Years of Sales experience
- Advanced English
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El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño del trabajo que se ofrece.
Ley N°6471