Outreach Manager

Position type: Full time Contract until December 2024

What the hiring manager says

This role offers the opportunity to join a focused and successful team at a time of significant growth and focused expansion. We are interested in an Outreach Manager Latin America, within the telecoms industry is responsible for driving new business acquisition through a combination of technical expertise, strategic thinking, and effective sales techniques.

This role requires a seasoned professional with a deep understanding of telecommunications products and services, as well as a proven track record of successfully closing complex deals.

Are you the right individual to grasp the opportunity and grow with an organisation in a dynamic and leading edge environment? If you think the answer is yes then let us know.

About the Team

GSMA Industry Services are an expanding area of the GSMA, delivering increasing benefit and impact to our members’ businesses. GSMA provide a variety of commercial grade digital services in the areas of Devices, eSIM, Networks, Interconnect, Roaming, Fraud, Security, Testing and Certification.

GSMA delivers its service capability through a focused and dynamic Industry Services team. GSMA utilizes best in class fulfilment partners and the latest technology to provide attractive and relevant offerings to the ecosystem on an ongoing basis.

A key area of GSMA’s focus is to not only expand its service provision to new customers, however also to develop and grow their Industry services portfolio within their current customers to meet the ongoing challenges of securing their networks and systems.

About the Role

We are currently looking for a suitable candidate to obtain, develop and grow the current GSMA Industry Services customers in Latin America to deliver mutual value for GSMA. The candidate for this role will focused on; securing new business, retention, customer penetration, relationship development and product enhancement.

Identify and pursue new business opportunities within the telecoms sector.

Develop and implement effective sales strategies to meet and exceed revenue targets.

Build and maintain a robust sales pipeline through prospecting, networking, and market research.

Technical Expertise

Possess a strong understanding of telecommunications technologies, including but not limited to voice, data, cloud services, and network solutions.

Articulate technical features and benefits to clients, translating complex concepts into compelling value propositions.

Client Engagement

Cultivate and manage relationships with key decision-makers at prospective clients.

Conduct needs assessments to understand client requirements and propose tailored solutions.

Collaborate with technical teams to design solutions that address client challenges.

Sales Presentations and Proposals

Prepare and deliver persuasive presentations to potential clients, showcasing the technical capabilities of the telecoms offerings.

Create detailed proposals and quotes, ensuring alignment with client needs and budget constraints.

Negotiation and Closure

Lead negotiations with clients, addressing concerns and objections to close deals.

Work collaboratively with legal and finance teams to finalize contracts and agreements.

Market Analysis

Stay informed about industry trends, competitor activities, and market developments.

Provide insights and recommendations to the leadership team for adapting sales strategies based on market dynamics.

Reporting and Forecasting

Maintain accurate and up-to-date records of sales activities, opportunities, and forecasts.

Regularly report on sales performance, presenting key metrics and insights to the leadership team.

About You

Proven track record of success in new business sales within the telecoms industry.

Experience in reverse logistic sector with knowledge in trade-in programs, buyback, used phone markets & circular economy.

Demonstrable solution sales process skills and complex sales cycles management. 

Strong technical acumen with the ability to understand and articulate complex telecommunications solutions.

Excellent communication, presentation, and negotiation skills.

Strategic thinking and the ability to develop and execute effective sales plans.

Experience with CRM tools and sales analytics.

Ability to collaborate across functional teams.

Demonstrable working experience & background in Latin American countries.

Proven evidenced experience of excellent customer-facing skills, an understanding of cultural diversity, tailored behaviour and communication style when dealing with people of different cultures

Ability to build positive relationship within the GSMA services team at all levels.

Ability to build relationships across the GSMA organisation as a whole.

Strong stakeholder management to build relationships with both members and non-member customers

Highly competent in the use of the telephone / virtual communication mediums for relationship development, selling and negotiation.

Contract type

Short term Contractor

Department: Sales

Team: GSMA Industry Services

Location: Buenos Aires

Position type: Full time Contract until December 2024

What the hiring manager says

This role offers the opportunity to join a focused and successful team at a time of significant growth and focused expansion. We are interested in an Outreach Manager Latin America, within the telecoms industry is responsible for driving new business acquisition through a combination of technical expertise, strategic thinking, and effective sales techniques.

This role requires a seasoned professional with a deep understanding of telecommunications products and services, as well as a proven track record of successfully closing complex deals.

Are you the right individual to grasp the opportunity and grow with an organisation in a dynamic and leading edge environment? If you think the answer is yes then let us know.

About the Team

GSMA Industry Services are an expanding area of the GSMA, delivering increasing benefit and impact to our members’ businesses. GSMA provide a variety of commercial grade digital services in the areas of Devices, eSIM, Networks, Interconnect, Roaming, Fraud, Security, Testing and Certification.

GSMA delivers its service capability through a focused and dynamic Industry Services team. GSMA utilizes best in class fulfilment partners and the latest technology to provide attractive and relevant offerings to the ecosystem on an ongoing basis.

A key area of GSMA’s focus is to not only expand its service provision to new customers, however also to develop and grow their Industry services portfolio within their current customers to meet the ongoing challenges of securing their networks and systems.

About the Role

We are currently looking for a suitable candidate to obtain, develop and grow the current GSMA Industry Services customers in Latin America to deliver mutual value for GSMA. The candidate for this role will focused on; securing new business, retention, customer penetration, relationship development and product enhancement.

Reporting to the Technical Sales Director, Americas - GSMA Industry Services

• Business Development

  • Identify and pursue new business opportunities within the telecoms sector.

  • Develop and implement effective sales strategies to meet and exceed revenue targets.

  • Build and maintain a robust sales pipeline through prospecting, networking, and market research.

• Technical Expertise

  • Possess a strong understanding of telecommunications technologies, including but not limited to voice, data, cloud services, and network solutions.

  • Articulate technical features and benefits to clients, translating complex concepts into compelling value propositions.

• Client Engagement

  • Cultivate and manage relationships with key decision-makers at prospective clients.

  • Conduct needs assessments to understand client requirements and propose tailored solutions.

  • Collaborate with technical teams to design solutions that address client challenges.

• Sales Presentations and Proposals

  • Prepare and deliver persuasive presentations to potential clients, showcasing the technical capabilities of the telecoms offerings.

  • Create detailed proposals and quotes, ensuring alignment with client needs and budget constraints.

• Negotiation and Closure

  • Lead negotiations with clients, addressing concerns and objections to close deals.

  • Work collaboratively with legal and finance teams to finalize contracts and agreements.

• Market Analysis

  • Stay informed about industry trends, competitor activities, and market developments.

  • Provide insights and recommendations to the leadership team for adapting sales strategies based on market dynamics.

• Reporting and Forecasting

  • Maintain accurate and up-to-date records of sales activities, opportunities, and forecasts.

  • Regularly report on sales performance, presenting key metrics and insights to the leadership team.

About You

• Proven track record of success in new business sales within the telecoms industry.

• Experience in reverse logistic sector with knowledge in trade-in programs, buyback, used phone markets & circular economy.

• Demonstrable solution sales process skills and complex sales cycles management. 

• Strong technical acumen with the ability to understand and articulate complex telecommunications solutions.

• Excellent communication, presentation, and negotiation skills.

• Strategic thinking and the ability to develop and execute effective sales plans.

• Experience with CRM tools and sales analytics.

• Ability to collaborate across functional teams.

• Demonstrable working experience & background in Latin American countries.

• Proven evidenced experience of excellent customer-facing skills, an understanding of cultural diversity, tailored behaviour and communication style when dealing with people of different cultures

• Ability to build positive relationship within the GSMA services team at all levels.

• Ability to build relationships across the GSMA organisation as a whole.

• Strong stakeholder management to build relationships with both members and non-member customers

• Highly competent in the use of the telephone / virtual communication mediums for relationship development, selling and negotiation.

• Self-motivator / self-starter

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page.

Being You at the GSMA

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

About Us

If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard.

About the GSMA

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.

Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability.

Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.

Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.

We invite you to find out more at gsma.com .

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