Technical Customer Support Specialist

Hi there! We are Jules and our client is looking for a Technical Customer Support Specialist!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.

• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

About the Position

We are seeking a passionate and technical customer support specialist to join our growing team. You will be the first line of defense for our customers, providing exceptional technical support and driving user satisfaction. In this role, you will wear many hats, including troubleshooting technical issues, delivering proactive demos, and conducting customer outreach.

Responsibilities

• Proactively reach out to new users to provide exceptional technical support, ensure their questions are addressed and educate them on best practices and new features

• Deliver engaging and informative demos of the Draftbit platform, showcasing its capabilities and functionalities

• Coordinate webinars and other public-facing video streams led by other team members.

• Document customer interactions and technical resolutions

• Continuously learn about the Draftbit platform and stay up-to-date on the latest features and functionalities

Qualifications:

• Exceptional command of English (both written and verbal)

• Minimum 2 years technical customer service/support, project management, account management, or other relevant experience

• Technical knowledge in software development, APIs and coding. A basic understanding of Javascript is preferred

• Excellent problem-solving and analytical skills

• Strong communication, both written and verbal, with the ability to explain complex technical concepts in a clear and concise manner

• Strong organizational and time-management skills.

• Ability to work independently and hustle effectively.

Bonus Points

• Experience building mobile apps or web applications

• Experience with customer relationship management (CRM) software

What We Offer

• The opportunity to join a fast-paced and innovative company at the forefront of the no-code/low-code revolution

• A collaborative and supportive work environment

• Competitive salary

• The chance to make a real impact on the success of our customers

If this opportunity sounds good to you, send us your resume IN ENGLISH!

Fluency in English is required. Spanish resumes will not be considered.