Operations Lead - Remote US Client

Were looking for an exceptional Operations Lead to play a vital role in keeping our business running smoothly.

About the client:

A leading force in the retail equipment industry renowned for our unwavering commitment to reliability. As fulfillment experts they ensure a smooth journey from purchase to deliverystreamlining the buying process and passing on savings to their valued customers.

About the Opportunity :

In this role youll be instrumental in driving efficiency across our entire operation. Youll focus on purchasing order tracking returns and managing our Shopify platform all while leading a dedicated Customer Service team.

Heres what youll do:

• Oversee purchasing to ensure timely and costeffective inventory procurement.
• Build strong supplier relationships to optimize our supply chain.
• Implement and manage order tracking systems for seamless fulfillment.
• Collaborate across departments to streamline order fulfillment.
• Develop and execute efficient procedures for product returns and exchanges.
• Resolve customer return inquiries promptly in collaboration with the Customer Service team.
• Manage and optimize our Shopify platform for a userfriendly and efficient customer experience.
• Implement strategies to boost product visibility and online sales.
• Lead and inspire a dynamic Customer Service team providing guidance and support.
• Foster a collaborative and resultsoriented environment within the operations team.

Do you have what it takes

• English proficiency (Native / Advanced level)
• Proven experience in operations leadership ideally in retail or ecommerce.
• Strong understanding of purchasing order tracking and returns management.
• Proficiency in Shopify administration and ecommerce platforms.
• Excellent organizational and problemsolving skills.
• Leadership experience in managing and motivating a customer service team.

Ready to join a team that values reliability and delivers exceptional service We look forward to hearing from you!

Staff4half We work 100% remote