Service Advisor

As part of our 2024 plans for a new M-B Truck & Van depot in Dungannon we are currently recruiting for an additional full-time Service Advisor.
You will be working within a fast paced and busy Mercedes-Benz commercial dealership, who pride themselves on putting the customer first.
Hours of work: Monday to Friday 08:00 – 17:30
· Group profit share scheme
· Continued Mercedes-Benz accredited training & development
· Mercedes-Benz uniforms provided
· Generous annual leave entitlement that increases with service
· Employee activities & events to recognise going the extra mile
· Birthday gift and long-service awards
· Ben – Employee Assistance Programme
· Death in service benefit
Job role: · First point of contact for customers with substantial influence on customer satisfaction
· Responsible for the preparation and planning of vehicle bookings
· Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
· Retail invoicing as required
· Maintain the highest standards of customer contact and communications
· Preparing job packs, checking for recalls and updating Truckfile
· Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
· Partake in internal and external audits to ensure dealer standards are maintained
· Previous experience in an automotive service operation or in a comparable role within the service sector
· Basic technical knowledge and an understanding of service and parts
· Excellent customer service skills, with a polite and professional manner
· Strong work ethic and good time management
· Excellent organisational skills and attention to detail
· IT literate: with the ability to navigate and learn new systems
· Working knowledge of Kerridge Dealer Management System
To be considered for this role please submit an up-to-date CV to Gillian McCrudden