Administration & Customer Support Officer

About the Company

Our client is a family-owned fleet management organisation located on St Kilda Road. With an operations team of 12, they endorse a hands on & collaborative environment with fantastic learning & development opportunities. They are continuing to grow and so require an Administration & Customer Support Officer to support their Fleet Management & Settlements teams.

Please note the organisation will be moving into a new office in the CBD in July this year.

About the Role

Working across both the Fleet Management & Settlements teams, this role Is integral to the success of the business and smooth running of operations. This is a complex industry that requires the ability to grasp a variety of concepts, so a switched on and detail-oriented nature is essential. Your role will be a mix of Administration, Accounts and Customer Support.

This is a temporary role commencing ASAP and for the right candidate it has the view to convert into a long term permanent position. They operate Monday-Friday, 38-hour week, 3 days in office + 2 from home per week (once training is complete).

Duties

Some of your key duties will include:

• Processing client reimbursements and lease settlements in the system
• End of lease account reconciliations
• Responding to customer enquiries via phone and email, resolving any frustrations or disputes
• Forwarding Payout letters to customers and responding to payout enquiries
• General administrative tasks and projects wherever required

Skills & Experience

To be a successful candidate you must have:

• Previous experience in an Administrative role - 2/3 years minimum
• Previous experience providing exceptional Customer Service
• A system and technology savvy approach
• Exceptional attention to detail, initiative & adaptability
• Have full working rights in Australia
• Be immediately available to start!

Culture & Benefits

• Hybrid working model offered!
• Be part of a stable and growing business!
• Opportunity to convert into a permanent long-term position!

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013441609KB

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