Application Support Specialist

Do amazing work 

A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.  

Our plans for the future support Australia’s energy transition to sustainable, lower carbon energy solutions.  Through our acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience. 

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

We now have an opportunity for an experienced Application Support Specialist to join us for a 9-month Fixed Term Contract.  Based at our Refinery in Geelong, this is a key role in keeping our business‑critical applications running reliably, securely and at peak performance. This is an exciting opportunity to join a fast‑moving, future‑focused organisation supporting Australia’s energy transition — and to work across complex platforms that truly keep our business moving.

In this role, you’ll take ownership of the operations, support and continuous improvement of major enterprise industrial applications. You’ll bring a strong technical background, at least 5+ years in application support, and the ability to proactively monitor, troubleshoot and resolve issues across a diverse environment using incident and change management ITIL practices. You’ll work closely with vendors, product owners, cloud engineers and security teams, contributing to lifecycle management and system enhancements following the software development lifecycle within an agile delivery model.

If you’re passionate about service excellence, exciting your customers and lifting platform resilience, this role provides the challenge, support and growth opportunities you’re looking for.

Responsibilities

Operational Excellence

• Ensuring applications operate reliably and meet service levels aligned with ITIL and business criticality
• Proactive monitoring, incident triage, troubleshooting and lifecycle management.
• Managing upgrades, deployments and decommissioning aligned to vendor roadmaps.
• Building strong relationships with vendors, platform owners and users.
• Maintaining documentation, knowledge bases and technical runbooks.
• Providing on‑call support for critical after‑hours incidents.
• Identifying opportunities for automation and continuous service improvement.

Agile Delivery

• Participating in design, build, test and release processes for platform enhancements.
• Contributing as a key technical resource within a cross‑functional agile team.
• Preparing requirements, design documents, test plans and as‑built artefacts.
• Supporting delivery of major multi‑stream programs and solution assessments.
• Providing technical input for training materials and platform readiness.

Strategy & Architecture

• Contributing to architectural patterns and building blocks.
• Ensuring changes align with enterprise architecture principles.
• Supporting technology strategy, platform roadmaps and architecture forums.

Quality & Cyber Security

• Working closely with cyber teams to meet security strategy and remediate gaps.
• Maintaining security baselines: patching, Disaster Recovery (DR), Identity and Access. Management (IAM), data protection & vulnerability management.
• Supporting audits, risk assessments and compliance reporting.
• Improving platform resilience by defining and executing technical controls.

About you:

• 5+ years’ experience supporting large-scale, operationally critical systems running the operations 24 x 7
• Strong hands‑on experience with:
  • SQL Server, Oracle, Azure SQL, Dataverse.
  • Supporting and deploying Commercial Off The Shelf (COTS) vendor platforms.
  • API-driven architectures, SSIS, Azure Data Factory & SQL development.
  • Windows Server, IIS, SOE, Active Directory, Group Policy, SCCM packaging.
  • Cloud (Azure strongly preferred): app hosting, databases, virtualisation.
  • Troubleshooting across middleware, infrastructure and security layers.
  • Documentation (Confluence or similar), source control (Bitbucket or similar).
  • Knowledge‑sharing and stakeholder management.
  • Strong preference: Power Platform, AVEVA PI system experience.
• ITIL knowledge (incident/problem/change management).
• Experience across both agile and waterfall environments.
• Solid understanding of systems architecture, configuration & cloud migration.
• A strong desire to upskill and learn new technologies.

About Viva Energy 

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes. 

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.  

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

At Viva Energy Australia, we believe flexibility is the new normal. We are open to flexibility options including hybrid, part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process. 

Please note: This role is being sourced through VIVA Energy Australia, therefore we will not be accepting applications via external recruitment agencies.

Only applications from candidates who hold full working rights for employment in Australia will be considered.

Applications close: Monday, 23 February 2026