Client Services Consultant

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

Why You'll Love This Role:

• Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.


• No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.


• Competitive salary – $67K-$70K base + super (dependent on experience).


• Fantastic location – Work in Sydney CBD at Market Street, directly across from Town Hall station.


• Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.


• Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.

What You'll Be Doing:

• Handling inbound customer calls and emails with urgency, empathy, and professionalism.


• Answering policy questions and helping customers feel confident about their life insurance decisions.


• Supporting customers through difficult conversations with compassion – including those who have lost loved ones.


• Providing accurate, helpful information while following clear scripted conversations.


• Keeping detailed records of customer interactions to ensure continuity of care.


• Working towards team KPIs including answering 90% of calls within 20 seconds.


• Participating in ongoing training to stay across products and compliance standards.


• Contributing to the company's supportive team culture where everyone is valued.

What We're Looking For:

• Genuine passion for customer service – You find fulfilment in helping people during important moments.


• Clear English communication skills – You can articulate complex information clearly and effectively.


• Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.


• Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.


• Australian resident with valid work rights – Visa holders cannot be considered at this time.


• A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

The Details:

• Start date: 2 February 2026 


• Pay: $67,000-$70,000 base + super (based on experience)


• Training: 2-3 days classroom training + 1-2 weeks shadowing and on-phone practice


• Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)


• Work Arrangement: Fully-onsite (no parking available, but excellent public transport access)


• First Interviews: Week of 19th January

Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.

Join us for:

• Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team


• Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities


• Comprehensive employee benefits – Access to Sonda EAP for you, friends, and family; easy access to nurses for health support; novated lease options


• Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people


• A culture of recognition – Your contributions are noticed, valued, and celebrated

Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day.

We are committed to creating an inclusive workplace. All applicants must not be on the APRA / ASIC Blacklist.