Customer Service - Projects

The Company

Guided by a longstanding spirit of community and collaboration, our client works closely with affiliated corporations and enterprises to support its beneficiaries and uphold their interests and vision. This organisation's commitment is to ensure the wellbeing of their stakeholders, both now and for generations to come.

The Role

This is a Monday - Friday role based on-site in East Perth. This is a temporary opportunity for 3 months with the possibility to extend, we urge those immediately available with full working rights to apply.

As a Customer Service Officer, you will be responsible for supporting the Project Manager with the rollout of 3-4 oncoming projects and developments.

Key duties include:

• Provide frontline customer service support for multiple project rollouts, responding to incoming phone calls and managing a high volume of enquiries.
• Manage a diverse range of inbound calls from stakeholders, including Indigenous Traditional Owners, with professionalism, empathy, and cultural sensitivity.
• Act as a key point of contact for project-related enquiries, delivering timely, professional, and accurate information to stakeholders.
• Handle administrative tasks associated with project activity, including issuing paperwork, maintaining records, and supporting general project administration.
• Respond to enquiries of varying complexity, including managing challenging or emotionally charged conversations and addressing detailed questions.
• Ensure all enquiries are documented, actioned, and escalated appropriately to support smooth project delivery.

Your Profile

We are looking for someone who demonstrates strong cultural competency, empathy, customer service and organisational abilities, capable of handling varied priorities efficiently.

Excellent written communication skills are essential. The ideal candidate acts with professionalism, integrity, and discretion, and can build positive working relationships across teams.

If this sounds like the next step in your customer service and administrative career - please apply today!

Reference Number: (60090-0013428260)

This is an on-site position.

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