Customer Service Team Leader

The Company

• Join a well-established tourism business based in Bondi Junction, Sydney 2022
• Be part of a customer-focused organisation that creates memorable travel and tourism experiences
• Work within a collaborative and energetic team environment where service excellence is a priority
• Enjoy a role with variety, pace, and the opportunity to make a genuine impact on both customers and team performance
• Competitive pay rate of $40 per hour + super

The Role

• Lead, coach, and support a customer service team to deliver outstanding service across customer enquiries and bookings
• Drive a positive team culture focused on accountability, collaboration, and high performance
• Monitor daily operations to ensure service levels, response times, and customer expectations are consistently met
• Assist with escalation management, providing timely and professional resolution to more complex customer issues
• Train and onboard new team members, while identifying ongoing development opportunities across the team
• Review processes and workflows to improve efficiency, service delivery, and the overall customer experience
• Work closely with internal stakeholders to ensure smooth coordination across bookings, customer communication, and service outcomes
• Prepare reports, track team performance, and provide insights to support continuous improvement

About You

• Previous experience in a Customer Service Team Leader or similar supervisory role
• Strong background in customer service, ideally within tourism, travel, hospitality, or a fast-paced service environment
• A confident people leader who can motivate, mentor, and bring out the best in others
• Excellent communication skills, with the ability to handle customer concerns professionally and empathetically
• Highly organised with the ability to manage competing priorities and support day-to-day team operations
• Process-driven and solutions-focused, with a continuous improvement mindset
• Comfortable working in a dynamic environment where no two days are the same
• A hands-on team player who leads by example and is passionate about delivering exceptional customer experiences

Reference Number: 06800-0013403286.

This is a hybrid position.

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