Data PM/Lead - Contract - Brisbane

Requirements

Key Responsibilities

• Service Delivery and Management: Oversee the delivery of IT support services for Informatica and Databricks, ensuring alignment with SLAs, business priorities, and best practices.
  


• Stakeholder Engagement: Build strong relationships with business users, IT teams, and vendors, acting as the primary point of contact for service-related matters.
  


• Performance Monitoring: Monitor service metrics, user satisfaction, and incident trends. Identify opportunities for service improvement and drive initiatives to enhance quality and efficiency.
  


• Governance and Compliance: Ensure services meet data governance, privacy, and security standards, working with relevant teams to uphold policies and procedures.
  


• Continuous Improvement: Lead or participate in service reviews, process improvements, and post-incident analysis to drive ongoing enhancement of IT support functions.
  


• Team Collaboration and Leadership: Coordinate work across technical teams, providing guidance, removing roadblocks, and fostering a collaborative and high-performing environment.
  


• Knowledge Management: Oversee the creation and maintenance of process documentation, guides, and knowledge-sharing materials to support effective service delivery.
  


• Customer Service: Champion a customer-focused approach, ensuring users receive prompt, professional, and solution-oriented support.
  

• Service Management & ITIL: Solid experience in IT service management, with a strong understanding of ITIL frameworks and a track record of driving service excellence.
  


• Leadership: Ability to lead, motivate, and coordinate teams in a dynamic IT support environment.
  


• Customer Engagement: Excellent interpersonal and communication skills, with proven success in managing stakeholder relationships and enhancing user experiences.
  


• Technical Awareness: General understanding of Informatica, Databricks, and data service platforms, sufficient to communicate with technical teams and guide service-related decisions.
  


• Cloud & Data Engineering Awareness: Familiarity with cloud platforms (AWS, Azure, GCP) and data engineering concepts, primarily from a service management perspective.
  


• Problem-Solving: Strong analytical skills for identifying root causes of service issues and facilitating appropriate solutions through the team.
  


• Outcome Orientation: Focused on delivering results, driving continuous improvement, and aligning IT services with business goals.