IFS Cloud Architect

Total Exp
– 12+ Years

As an IFS
Cloud Solution Architect (Service Management), an upgrade to IFS FSM 6.0
and should have hands on experience with IFS cloud Service management Solution
including PSO, Mobile and Integrations.

• You are expected to work alongside the
  Solutions/presales teams and Business Architects to understand prospect
  and customer business and functional requirements.
  
• You should be able to build the “As-is” and “To-be”
  state of the organization to provide a functional product solution and
  demonstrate it back wherever required.
  
• You should have experience on deployment, Integration
  and data migration activities on IFS cloud solution.
  

Key
Responsibilities:

• Product Presentations and Demonstrations: Participate in internal and customer/prospect-facing
  product presentations and demonstrations.
  
• Customer Discovery Sessions: Facilitate and document prospect during customer
  discovery sessions to uncover business processes and functional requirements.
  
• Technical Questions:
  Provide answers to technical questions in a Request for Information (RFI)
  or a Request for Proposal (RFP).
  
• Design Documentation:
  Prepare design documents from functional requirements around IFS FSM 6 /
  IFS Service management cloud along with designing workflows and
  integration design.
  

Operations
and Maintenance Requirements:

• Incident Management:
  Manage incidents escalated from L2 support, ensuring timely resolution and
  minimal disruption to services.
  
• Change Management:
  Handle change requests related to configuration, code, database, or jobs.
  Analyze the requirements for changes, propose solution alternatives, and
  document the changes.
  
• Enhancements and Bug Fixing: Perform enhancements and bug fixes as part of the
  support scope. This includes analyzing customizations done by existing
  vendors and ensuring they align with the overall system architecture.
  
• Infrastructure Support: Although infrastructure, database, and operating
  system support are not part of the IFS scope, you will need to coordinate
  with relevant teams to ensure seamless integration and operation.
  
• Documentation:
  Maintain all relevant documentation such as High-Level Design (HLD),
  Low-Level Design (LLD), and user manuals for dispatchers, field
  technicians, and administrators.
  
• Support Model:
  Provide support to the operations team to ensure continuous operation and
  quick resolution of issues.
  

Additional
Information:

• Solution Play Field Service Management: Delivering holistic end-to-end service from request
  to delivery, including contracts, requests, work tasks, scheduling, parts
  management, mobile execution, billing, portals, and case management.
  
• Key Strengths:
  Market-leading AI scheduling engine, broadest single platform solution,
  strong in both service and asset management.
  
• Use Cases:
  Service lifecycle management, planning and scheduling optimization, mobile
  workforce management, service-centric ERP.
  

Project
Management and Governance:

• Project Organization Structure: Establishment of project organization structure, team
  mobilization, planning, and scheduling.
  
• Implementation Activities: Detailed build scope, business process design,
  documentation, unit test cases, training, and stakeholder sign-off.
  

This role
requires a deep understanding of IFS product capabilities and the ability to
translate business processes and value drivers into functional solutions. It
also involves leading workshops and discovery engagements with clients to
ensure alignment and successful implementation.