Incident and outage - Basis Expert - Perm/Contract - Sydney

Requirements

• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText
  


• Work experience in Cloud Operations for running applications systems on a large scale
  


• Should have experience in ITIL and IT Service Management processes such as Incident Management
  


• Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis
  


• Experience in automation of monitoring or operational workflows
  


• Should contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense
  


• Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements
  


• Establish a close relationship with the Domain Leads in Application area, Service engineering
  


• Contributing to initiatives to reduce application related outages
  


• Collaborate with Product Development and support for roadmap, feature, and bug fixes
  


• Good understanding of the SAP Basis systems both on Operation system level
  


• Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment
  


• Analytical, detail-oriented personality and a technology enthusiast
  


• Exceptional communication and collaboration skills