Insurance Claims Consultant (Temporary)

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Support customers experiencing property damage during major life events. As a Temp Property Claims Consultant, you’ll be the first point of contact for lodging and assessing new property claims, ensuring our customers feel heard, supported and guided from the very beginning of their claims journey.

Work Hours & Availability
Commencing on 23rd March to 30th June, this position is based in our Hurstville office. You will be available to work full time Monday to Friday, between 7.15AM and 5.30PM. This is a temporary role based in Bidjigal country (Hurstville).

What You'll Do

• Take inbound calls as the first point of contact, lodging and assessing new property claims


• Assess claim information promptly and accurately to ensure smooth progression


• Make confident, informed decisions while balancing customer and business needs


• Maintain accurate documentation and system updates for every claim handled


• Ensure proactive, timely and high‑quality claim outcomes that balance customer experience with business needs


• Support customers through complex or emotionally heightened situations


• Communicate clearly and professionally with customers, external partners and internal teams

What You'll Bring
This role is ideal for customer centric people who thrive in fast paced environments and want to make a meaningful difference when customers need it most.

• Strong customer service experience in high‑pressure or regulated environments


• Resilience and confidence in managing emotionally charged conversations


• Excellent verbal and written communication skills


• High attention to detail with the ability to interpret reports and complex information


• Strong self‑management skills and ability to work independently once remote


• A positive, solutions‑focused mindset 

What We Offer

• Flexibility and support so you can live life to the full


• Opportunity to apply for internal‑only roles while contracting


• Modern open‑plan Brisbane office close to public transport


• Access to learning resources including LinkedIn Learning and the IAG Academy


• A purpose‑led culture that values belonging, growth and community impact

Applications close: Sunday 15 February 2026 11:59PM AEDT

Adjustments and Support 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable award

More About Us 
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.