Microsoft Dynamics 365 Developer

• Great work life balance in supportive team environment
• Competitive day rate on offer
• CBD based organization

Microsoft Dynamics 365 Developer | Contract | Melbourne CBD

About the role

This is a hands-on contract role building something from scratch. Right now, there are multiple programs running separate systems, spreadsheets and SharePoint lists to manage enquiries and track interactions. Your job is to bring all of that into one centralised, properly governed CRM solution using Dynamics 365 Customer Service and the Power Platform.

It's not a complex enterprise transformation. It's a focused, well-scoped piece of work with a clear brief and a team ready to adopt what you build.

What you'll actually be doing

• Designing and building a centralised case management solution in Dynamics 365 Customer Service and Dataverse
• Configuring queues, case routing, workflows, business rules and forms to replace a mix of legacy tools and manual processes
• Integrating with SharePoint, Outlook and other existing systems via API
• Building dashboards and reporting outputs feeding into Power BI
• Handling a minor data migration from SharePoint lists and Excel into the new solution
• Implementing role-based security aligned to government security and compliance requirements
• Writing solid technical documentation on the solution you build
• Onboarding and upskilling the helpdesk team so they can actually use and maintain what you've delivered

The stack

Dynamics 365 Customer Service, Dataverse, Power Apps, Power Automate, SharePoint, Outlook, Azure

What we're looking for

• Solid hands-on experience building and configuring solutions in Dynamics 365 Customer Service, not just customising what someone else set up
• Strong knowledge of Dataverse, workflows, plugins and Power Platform tools
• Experience designing CRM or case management solutions end to end
• Comfortable with system integrations and APIs
• Experience with data modelling and reporting, particularly outputs into Power BI
• You understand security models, role-based access control and what compliance means in a real-world context
• You can explain what you've built to non-technical people clearly and without jargon
• Writing good documentation isn't an afterthought for you, it's part of the job
• Microsoft certifications in Dynamics 365 or Power Platform are a bonus

The kind of person who'll do well here

You're comfortable working across technical and non-technical stakeholders. You can pick up a brief, ask the right questions, and get on with it without needing constant direction. And when you hand this over at the end of the engagement, the team actually knows how to use it.

Client details provided to shortlisted candidates. To apply, send your CV and a brief note on your D365 Customer Service experience.

Job Reference Number: 06810-0013454646HS

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