Process Analyst

We're currently supporting a large-scale transformation within a leading financial services organisation and are looking to engage a Process Analyst to map and uplift critical business processes across the operation.

This is a hands-on, business-facing role focused on getting to the real process - not what's assumed and producing high-quality artefacts that stand up to governance and audit.

You'll take ownership of a defined workstream, working closely with SMEs across the business to understand, document and improve end-to-end processes.

Key responsibilities include:

• Mapping end-to-end processes across the value chain (current and future state)
• Facilitating workshops with SMEs to uncover how processes actually operate
• Translating complex, often ambiguous discussions into clear, structured documentation
• Producing high-quality artefacts including process maps, RACIs, procedures and gap analyses
• Identifying risks, inefficiencies and control gaps, with a focus on practical improvement
• Working within a regulated environment, ensuring outputs are fit for governance sign-off
• Managing your own workstream and proactively surfacing risks and issues

About You

You're a confident, self-sufficient Process Analyst who knows how to cut through noise and drive clarity in complex environments.

We're looking for:

• 5+ years' experience in process analysis within financial services
• Strong experience mapping processes end-to-end across business operations
• Proven ability to facilitate workshops and challenge stakeholders constructively
• Experience producing artefacts to a governance / audit-ready standard
• Exposure to regulated environments (GRC, compliance, remediation or corrections highly regarded)
• Superannuation or member operations experience is highly desirable

Why Apply?

• High-impact program with strong business engagement
• Clear ownership of a defined workstream
• Collaborative, delivery-focused environment
• Immediate start with potential for extension

If you're interested in hearing more, contact Nick Largent for additional information.