Project Coordinator - CRM Implementation

We are seeking a Project Coordinator to support a client's Microsoft Dynamics 365 CRM upgrade project. This role will sit between the internal Project Manager, business stakeholders, and external implementation partner to ensure the project is coordinated effectively and delivered successfully. This is a contract position for 3 months.

Key Responsibilities:

• Coordinate activities across internal teams and the external implementation partner
• Support data cleansing and preparation for CRM migration
• Assist in documenting sales and customer processes and translating them into SOPs
• Support system testing including Sandbox testing and User Acceptance Testing (UAT)
• Help gather and define reporting requirements
• Assist with CRM rollout and user adoption activities
• Track actions, follow-ups, and ensure project deliverables remain on schedule
• Provide general project support across all phases of the implementation

Key Skills

• Technology Stack: Node.js, JavaScript / TypeScript
• Cloud: AWS
• Architecture: MACH (Microservices, API-first, Cloud-native, Headless)
• APIs & Integration: RESTful APIs, event-driven services
• Databases: SQL & NoSQL databases (e.g. PostgreSQL, DynamoDB)
• Security & Performance: Authentication/authorisation, performance optimisation, monitoring
• Emerging Tech: Exposure to or interest in AI-enabled services and integrations

About You:

• Immediate availability
• Experience in a Project Coordinator, Project Support, or similar delivery role
• Exposure to CRM implementation or system upgrade projects
• Familiarity with Microsoft Dynamics 365 CRM or similar CRM systems is highly desirable
• Strong organisational and coordination skills with attention to detail
• Comfortable working with multiple stakeholders and external vendors
• Experience supporting testing (UAT) and documentation activities
• Proactive, hands-on approach with the ability to manage competing priorities
• Strong communication skills and ability to work in a fast-paced project environment

This is an excellent opportunity for someone who enjoys being closely involved in project delivery and contributing to the successful implementation of a major CRM system.

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