Clinical Programs Manager

About the role

We're seeking a dedicated Clinical Programs Manager who blends clinical expertise with operational execution. You'll own the end-to-end processes for Fresh Health, working with our subject matter expert doctors to build clinical protocols, then travelling to clinics to train nurses and ensure proper implementation across our expanding treatment offerings.

This is a 6-month fixed-term contract with the potential to extend. To apply, you must be based in Australia and have full working rights (citizen, permanent resident, or relevant visa holder).

You'll lead protocol development, doctor onboarding, and hands-on clinic training delivery. You'll be responsible for creating medical protocols from the ground up, delivering in-person training to nurses across different treatment areas, and maintaining rigorous standards as we grow.

This role suits a self-directed healthcare professional who excels in high-growth environments. We've established the vision - now we need a practical expert who can communicate effectively with nursing teams, engage healthcare staff, and transform medical knowledge into scalable clinic operations across our member base.

A week in the life

• Develop medical protocols, policies, and procedures from the ground up, partnering with subject matter expert doctors
• Support doctor onboarding process and conduct thorough full-day onboarding sessions for healthcare team members
• Visit member clinics alongside doctors to deliver hands-on nurse training for new offerings and verify correct implementation
• Handle day-to-day operations including nurse communication via WhatsApp groups, medical question triage, and supply coordination
• Work closely with product, marketing, and operations teams to maintain consistent messaging and seamless processes
• Drive expansion across multiple health programs while upholding rigorous standards and quality measures
• Build comprehensive training programs and resources that establish our competitive edge in the market

We'd love you to have

• Solid experience in medical protocol and policy development - skilled at creating healthcare policies, protocols, and procedures from inception
• Excellent healthcare communication abilities with proven capacity to connect with nurses and clinicians - understands how to engage and inspire healthcare staff effectively
• Independent operator with strong ownership mindset - proactive problem-solver who can manage complete workstreams and advance projects with minimal guidance
• High-growth execution skills - comfortable with ground-up building: drafting documents, managing correspondence, juggling multiple priorities independently
• Healthcare industry background with knowledge of compliance standards
• Experience succeeding in high-growth environments where flexibility and resourcefulness are crucial
• Willingness to travel regularly to deliver training and support clinic teams across our member base

Why you'll love working here

🌏 Remote-first with regular travel opportunities to deliver clinic training

🚀 Build the infrastructure for one of our most promising health program expansions

🎯 Complete ownership and independence to develop clinical processes and training systems from the ground up

💬 Work alongside a passionate, driven team that prioritises healthcare excellence, accountability, and meaningful impact

📈 Join a rapidly expanding company that's revolutionising healthcare and supporting nurse-entrepreneurs nationwide

🌟 Close partnership with medical subject matter experts and senior leadership in a purpose-driven position

Ready to apply?

Apply now and help shape the future of people operations at Fresh Clinics!

Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.