Head of Data and Analytics

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Head of Data and Analytics will develop and execute the AFCA’s data and analytics strategy, including AI, in alignment with overall strategic objectives. Reporting straight to the EGM of Corporate Services, you will lead the Data and Analytics function with 18+ indirect reports. This role will oversee the BI, Insights, Technical Data, Business Reporting, Data Governance/Information Management and Workforce Planning teams to ensure the successful delivery of strategic analytic projects, operational support, and data exchange functions. We are seeking someone with strong leadership and data management skills, who is looking to make a real impact in a purposeful, values driven organisation. 

Please note, this is initially a 6-month fixed term contract. 

Typically, in this role you will:

• Develop and execute the AFCA’s data and analytics strategy, including AI, in alignment with overall strategic objectives.
• Manage BI, Insights, Technical Data, Business Reporting, Data and Information Governance, Data Projects and Workforce Planning teams to deliver strategic analytic projects, operational support and data exchange functions.
• Drive and enhance information management maturity through projects, in line with AFCA’s project methodologies, to reduce organisational risk and increase compliance.
• Through cultural change, embed the Data Governance Framework and Data Ethics Framework with AFCA’s staff and data professionals.
• Oversee the technical management of ACFA’s Modern data platform including datasets, storage, accessibility, and management.
• Drive the development and delivery of advanced analytics, predictive models, and business intelligence to provide actionable insights.
• Ongoing engagement across internal and external stakeholders to ensure support services are timely, meaningful and fit-for-purpose. This includes federal regulatory agencies and other key stakeholders relating to data standards and exchange activities.
• Communicate complex data concepts to non-technical stakeholders in an accessible and actionable manner.
• Stay abreast of industry trends, emerging technologies, and best practices in data analytics and AI.
• Drive innovation in data and analytics practices, exploring new technologies such as artificial intelligence, machine learning, and automation.

To be successful in this role, you will need:

• Leadership and management skills with a demonstrated ability to build, lead, and motivate high-performing teams.
• Understanding of data tools and technologies such as PowerBI, Data Lakes and Warehouses, AI/ML and related technologies.
• Knowledge of advanced analytics including statistical modelling, machine learning, predictive analytics, and business intelligence tools.
• Experience with Cloud Platforms such as Microsoft Azure.
• Experience with AI and Machine Learning technologies and frameworks.
• Industry Experience in sectors such as finance, healthcare, or government.
• Relevant certifications in data management, analytics, or related technologies are advantageous.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.