Salesforce Developer

•    Deliver technical development and configuration using Salesforce.

•    Investigate, diagnose and resolve incidents, defects, and service requests within agreed SLAs.

•    Develop minor enhancements and changes in line with business priorities and agile delivery practices.

•    Collaborate with business analysts, system administrators, testers, and end users to support solution performance and usability.

•    Contribute to release planning and deployment activities including code reviews, documentation, and testing.

•    Demonstrated experience as a Salesforce Developer in enterprise environments.

•    Strong hands-on experience with Salesforce OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures, Document Generation).

•    Proven ability to troubleshoot and resolve complex technical issues in a BAU support context.

•    Proficient in Apex, Lightning Web Components (LWC), SOQL, and Lightning Flows.

•    Experience working in Agile environments and using tools like Azure DevOps.

•    Understanding of Salesforce best practices, coding standards, and CI/CD deployment methodologies.

•    Excellent problem-solving, communication, and documentation skills.

•    Salesforce certifications, particularly in OmniStudio and Platform Developer I/II.

•    Experience with Salesforce integrations (REST/SOAP APIs, middleware platforms).

•    Knowledge of DevOps tools such as Gearset, Copado, or similar.

•    Experience working in government or large public sector organisations.

•    Familiarity with ITIL-based support models and incident/change management processes.