Research and Knowledge Specialist

Role Profile: Assistant

Job title: Research and Knowledge Specialist

Reports to: Research Centre Manager

Business Unit: GC&R Location: Sydney

Purpose of role (but not limited to):

To provide high-quality legal and business research and current awareness services utilising online research products.

Key duties (but not limited to):

• The provision of quality legal, company and industry research to legal staff, Corporate Services and clients.
• Organising and responding to inter-library loan and document delivery requests - Law Courts Library, Law
• Society Library, State Library of NSW
• New client research to assist in clearing conflicts
• Maintenance of FIRST, library management software including vendor communication and troubleshooting
• On-boarding new starters to the Research Centre services
• Utilising a variety of online sources, compilation and distribution of efficient, timely and relevant online
• Current awareness services tailored to the requirements of the Business Units.
• Cataloguing and collection maintenance
• Liaising with publishers when required - new PBO's, platform issue, database enhancements.
• Reviewing, developing, editing and updating procedures for the Research Centre
• Intranet updates
• Assist in the implementation of trials for new products, in particular legal AI products - setting up users,
• vendor communications, onboarding and assist users in getting the most out of these tools.
• Keeping abreast of new technology and information resources that will improve the research service to the lawyers.
• Key internal relationships/contacts: Key external relationships/contacts:
• Research Centre Manager
• Partners and lawyers in all areas of the firm
• Business Development
• Finance
• Information Technology · Clients · Legal publishers · Legal offices/libraries

Role specific skills and experiences:

• Professional qualification in library and information practice and eligibility for membership to Australian Library and Information Association (ALIA) OR a degree in Law or a related field.
• Previous experience in a similar role in a law firms or professional services firms.
• High level legal and industry research skills
• Understanding and appreciation of current technology, in particular legal AI and how it can be used to support the research function.
• Ability to work in a small team environment with minimum supervision.
• A pro-active "can do" attitude and excellent people and communication skills, both verbal and written
• Experience with FIRST or similar library management software
• Experience with content management software and HTML

Role Profile Competencies:

Technical Ability

Clarifies and identifies the underlying problem to be addressed. Gathers data and information. Demonstrates basic knowledge in fields of specialisation. Seeks assistance where appropriate. Contributes to team learning and development activities where required. Contributes to team knowledge resources where required. Participates in training activities

Client Focus

Provides reliable and responsive service, meets deadlines. Builds relationships with internal clients. Seeks to understand the teams' service proposition to clients. Shows attention to detail. Is approachable and accessible. Seeks to understand and meet client needs and expectations

Teamwork & Leadership

Manages emotions, treats self and colleagues respectfully. Is professional, adapts to the professional services environment. Participates fully in team activities, demonstrates enthusiasm. Assists when colleagues require help or are under pressure. When receiving work understands task and expectations, reports regularly on progress Keeps colleague informed about progress and any challenges that may impact on the deadline

Management & Organisation

Balances priorities, meets deadlines Keeps supervisor informed about workloads and deadlines Observes confidentiality Understands and meets ethical and professional responsibilities Gains insight into how law firms are managed

Reference Number: 60350-0013423311

This is a 3 days WFH hybrid position.

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