Senior Project Manager (SaaS Implementation)

• 🗓️ Full-time | Permanent


• 📍 Preferred locations: Perth or Melbourne, Adelaide, Brisbane & Sydney considered


• 🏡 Hybrid working: 2 days in office, 3 days WFH

 Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest?

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three).

The Role:

We’re on the lookout for a Senior Project Manager who’s ready to bring their stakeholder management skills in SaaS implementation projects to the table. Reporting to our Professional Services leadership, you'll help get our customers up and running on our SaaS solutions across the region.

Your days will involve:

• Leading customer scoping sessions and onboarding projects to ensure smooth and successful implementations


• Preparing and managing contracts, budgets, timelines, and customer sign-offs before project commencement


• Facilitating and supporting the diligent documenting of scoping workshops, and developing detailed Custom Implementation Plans (scope, schedule and budget reviews)


• Overseeing complex implementation projects from start to ‘go-live’ - on time, on budget, and with satisfied customers


• Coordinating and collaborating with the Software Development & Technical Consulting team to define, price, and schedule new feature requests


• Negotiating project variations or issues with customers as needed


• Ensuring accurate time tracking, cost allocation, and weekly project reporting


• Partnering closely with Customer Success Consultants to deliver high-quality & timely project outcomes.

You’ll thrive in this role if you:

• Bring 3-5+ years of experience managing Medium to Large SaaS Implementation Projects (Please do not apply if you don’t have experience in software implementations)


• Have a Project Management certification


• Are proficient in PM tools such as PSA solutions, Slack, Teams, Project & Jira


• Can demonstrate very capable communication skills and your ability to build strong relationships with clients & other stakeholders (and to have those tough conversations)


• Know how to plan, execute & manage time against many concurrent projects at any one time.

Bonus points if you:

• Have knowledge of the aged or disability care sector


• Have previous experience with SaaS products in these sectors

We believe great work should be rewarded. Here’s how we show our appreciation:

• 🏡Choose your own 2 days/week in office, 3 days WFH


• 💰 Competitive salary + company stock offering


• 🧘 5 Wellness days per year


• 💳 $1,000/year flexible benefits package


• 👶 22 weeks company-paid parental leave


• 🧡 2 days company-paid volunteer leave to support causes you care about


• 🍕 Team lunches, events & wellness activities


• 🤝 A genuinely open, inclusive, and collaborative culture


• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.

Belonging matters.

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: [email protected]. We do not accept unsolicited CVs from Recruitment Agencies.