ServiceNow Platform Analytics & Reporting Engineer

A
ServiceNow Platform Analytics & Reporting Engineer works on designing,
creating, and maintaining advanced reports, dashboards, and Performance
Analytics (PA) indicators within the ServiceNow platform. He translate business
requirements into actionable data visualizations (KPIs) to drive
decision -making, optimizing performance analytics and utilizing Platform
Analytics Workspace to analyze platform engagement and system trends.

Key
Responsibilities & Skills:

Data
Visualization: Designing, building, and maintaining interactive, user -friendly
dashboards and reports (reports, PA widgets, scorecards).

Performance
Analytics (PA): Developing PA indicators, scripts, and data collection jobs to
monitor and analyze KPI trends over time, rather than just snapshot data.

Platform
Analytics Workspace: Leveraging the latest Platform Analytics Workspace and UI
Builder to create configurable workspace dashboards.

Data
Modeling & Analysis: Understanding ServiceNow table hierarchies, conducting
root cause analysis, and preparing data for optimal reporting performance.

Stakeholder
Collaboration: Working with business users to define metrics and identify
actionable insights.

Technical
Expertise:

ServiceNow
Platform Skills: Proficiency in ServiceNow Reporting and PA applications,
including PA data collector configuration.

Technical
Knowledge: Understanding of JavaScript, SQL, and database principles for data
analysis and scripting.

Process
Improvement: Utilizing analytics for predictive modeling and measuring system
performance.