Software Engineer - Contract - Perth

Requirements

• The Software Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teamsand driving closure on customer issues raised on GE Smallworld productsResponsible for addressing customer issues and concerns with Smallworld applications
  


• Competencies: Core Java, EIS : Smallworld Electric Office suite (EO), EIS : Magik
  

• 5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
  


• 5+ years of experience with magik, Java, VMDS & Oracle Database
  


• SQL, shell scripting, ability to read and interpret logs & debug files
  


• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,etc.
  


• System configuration and Hands on Experience with installation of GE Smallworld suite of products.
  


• Must have experience in picking up and installing fixes on live customer systems
  


• Proven track record of problem analysis, identification and resolution
  


• Strong troubleshooting & debugging skills? Good communication skills (verbal and written)
  


• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
  


• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
  

• Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
  


• In this role, you will Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
  


• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
  


• Ensure solution does solve the customer’s issue.
  


• Mentors staff in troubleshooting and analysis methods
  


• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
  


• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
  


• Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics
  


• Keywords: GE Smallworld, Physical Network Inventory, Network Inventory Gateway, Electric Office, Electric Office Web, Gas Office, Magik