Solution Architect

Required Skills and Experience:

·         Proven
experience as a Solution Architect with a focus on cloud -based contact centre
solutions.

·         Expertise
in AWS services, particularly AWS Connect, and experience with related services
like Lambda, DynamoDB, and API Gateway.

·         Strong
knowledge of Microsoft Dynamics 365, including its capabilities for customer
service and contact centre management.

·         Experience
with integration technologies like APIs, webhooks, and middleware platforms.

·         Solid
understanding of cloud security best practices and compliance requirements.

·         Excellent
communication, collaboration, and problem -solving skills.

·         Experience
with Agile development methodologies is often preferred.