Technical Business Analyst- AI

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

 Step into a role where cutting-edge AI meets real-world impact. As a key player in our new strategic CTP GenAI squad, you’ll be at the forefront of transforming how we design and deliver intelligent solutions. This role blends deep technical business analysis with the thrill of working in a specialised AI environment—where your insights directly shape high value initiatives from concept to delivery. 

You’ll dive into data, refine complex technical requirements, and collaborate across teams to drive a clear, prioritised roadmap. Your work ensures we’re building solutions that are customer centred, technically robust, and aligned to the bigger strategic picture. If you love solving hard problems, influencing smart AI driven decisions, and being part of a squad pushing boundaries—this is your chance to help lead the next wave of innovation. 

This twelve-month fixed term contract role, offers a flexible hybrid work model and open for the location - Country (Sydney) 

What You'll Do 

• 
  

  Partner with stakeholders to define key business problems and needs.  

  
  

• 
  

  Gather, refine, and translate requirements into clear user stories and acceptance criteria. 

  
  

• 
  

  Align business, data, and AI requirements across the CTP domain.  

  
  

• 
  

  Define and document data-related needs, risks, dependencies, and scope.  

  
  

• 
  

  Lead workshops to capture and validate functional and nonfunctional requirements.  

  
  

• 
  

  Bridge communication between business stakeholders and technical delivery teams 

  
  

• 
  

  Document and manage rules that underpin AI agent development.  

  
  

• 
  

  Translate heuristic business rules into high-quality technical documentation.  

  
  

• 
  

  Convert documents, spreadsheets, and rule tables into LLM ready formats.  

  
  

• 
  

  Analyse, integrate, and maintain AI related technical requirements across different teams. 

  
  

What You'll Bring 

• 
  

  4+ years' experience as a Technical Business Analyst or Data Analyst in data-rich environments. 

  
  

• 
  

  Experience working with AI, GenAI, GDP (Google Data Platform), Greenplum, enterprise data platforms, datasets, and data modelling concepts. 

  
  

• 
  

  Strong understanding of data governance, data quality, and analytics workflows. 

  
  

• 
  

  Strong stakeholder engagement and communication skills across business and technical teams. 

  
  

• 
  

  Comfortable with ambiguity and complexity in large, matrixed organisations. 

  
  

• 
  

  Experience in the insurance or financial services sector is highly desirable. 

  
  

• 
  

  Must be self-motivated, able to work with minimal supervision and follow through to see projects through to completion. 

  
  

• 
  

  Experience with tools such as Jira and Confluence 

  
  

 
What We Offer 

• 
  

  Boosted superannuation with 13% as standard. 

  
  

• 
  

  20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 

  
  

• 
  

  Work from home and many more flexibility options with myFlex. 

  
  

• 
  

  Up to 50% off personal insurance, including home and motor insurance. 

  
  

• 
  

  Partner discounts on private health insurance, tech & appliances, and many more. 

  
  

• 
  

  Industry-leading 20 weeks paid parental leave. 

  
  

• 
  

   Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

  
  

*employment type eligibility criteria apply 

Applications close: Tuesday, 24 February 2026, 11:59PM AEDT 

Please note – full time, part time, and job-sharing arrangements will be considered. 

Make sure to discuss your application with your current manager before applying.