Technical Business Process Specialist

A little about us

At Capricorn, our values of Accountability, Courage, Collaboration and Trust guide how we work. This role sits within Information Technology and the Business Improvement team, supporting process improvement outcomes across the Capricorn Group.

A little about the role

Reporting to the Business Improvement Manager, you will enable the analysis, design and optimisation of business processes by analysing system event logs.

You will work with cross-functional teams to understand business needs, integrate existing systems with Business Process Management and Process Mining software, and convert structured and unstructured technical data into meaningful process information. You will also monitor pipeline effectiveness, maintain documentation and support near real-time reporting, self-service insights and alerts for KPI or compliance deviations.

Data security and governance are central to the role. You will apply best practice security and governance for data in transit and at rest, follow retention rules, and help protect ingested system logs from unauthorised access or use.

What you'll bring

You combine strong technical capability, with deep analytical thinking, to clearly communicate and provide practical stakeholder management. You can work across technical and non-technical groups, analyse complex situations, anticipate challenges and develop solutions aligned with longer-term organisational goals.

What's essential
• A minimum of five years' experience in a similar role.
• Demonstrated experience in Business Process Management, process mining, process analysis or related data-driven improvement techniques.
• Proven experience designing, developing and maintaining data pipelines and ETL processes.
• Proficiency in SQL and experience with relational databases, cloud platforms and associated data structures and formats.
• Knowledge of data security and data governance practices.
• An understanding of business process KPI and compliance reporting.
• Demonstrated stakeholder management and the ability to communicate technical concepts clearly to technical and non-technical audiences.

Highly regarded
• Experience with Apromore Process Mining software.
• Experience with Microsoft Power BI.

Qualifications
• A relevant tertiary qualification in a technology or business-related discipline, or associated experience.
• Certification in Business Process Management, Lean Six Sigma or a relevant technical discipline.

A little on life at Capricorn

At Capricorn, we're committed to creating an environment where our people can thrive, both professionally and personally. That's why we've built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:
• A hybrid work model for office-based team members, with flexibility to work both from home and the office.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.

Sounds like you'd be a good fit?

If your experience aligns with the role and you are ready to turn technical process data into practical business improvement, we encourage you to apply through Capricorn Careers.