Claims processing officer

Company : Avac Services

Job Type : Full Time

Australia

Number of Applicants

:

000+

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Job Description - Claims processing officer

Overview of AVAC Services:

AVAC Services is a professional advocacy service dedicated to assisting Australian veterans in navigating the complex process of preparing and representing claims against the Department of Veterans Affairs and the Commonwealth Superannuation Corporation. Founded with a mission to overcome barriers to veterans' well-being, AVAC Services provides comprehensive support to veterans and their families, ensuring they receive the professional representation they deserve throughout the claims process.

Our team works tirelessly to advocate for veterans' rights and interests, mitigating unfavorable outcomes and increasing the likelihood of fair compensation. We understand the unique challenges faced by veterans and tailor our services to address their specific needs, whether they are seeking compensation for physical injuries incurred during service or assistance with mental health challenges arising from serving in the Australian Defence Force.

Our Values:

Excellence

At AVAC Services, we are committed to excellence in everything we do. We strive for the highest standards of professionalism, expertise, and service delivery to ensure that veterans receive the best possible representation and support. Our team is dedicated to continuous improvement, always seeking new ways to enhance our services and achieve better outcomes for our clients.

Integrity

Integrity is the foundation of our work at AVAC Services. We uphold the highest ethical standards, acting with honesty, transparency, and accountability in all our interactions. We are committed to building trust and maintaining the confidence of veterans and their families by always acting in their best interests and advocating for their rights with integrity.

Recognition

AVAC Services recognises the sacrifices and contributions of Australian veterans and their families. We honour their service with gratitude, respect, and empathy, acknowledging the unique challenges they face and the importance of supporting their well-being. We are dedicated to ensuring that veterans receive the recognition, respect, and compensation they deserve for their service to our nation.

The Role:

Are you passionate about making a difference in the lives of veterans who have served our country? Do you thrive in a dynamic environment where every day presents new challenges and opportunities to assist those who have sacrificed for our nation? If so, then join our team as a Claims Processing Officer at AVAC Services!

As a Claims Processing Officer, you will play a vital role in assisting Australian veterans with preparing and representing claims against the Department of Veterans Affairs for injuries attributed to their service in the Australian Defence Force. Your will assist veterans and our case management team to ensure that our clients receive the professional representation they deserve throughout the claims process, mitigating unfavorable outcomes and increasing the likelihood of fair compensation.

At AVAC Services, we pride ourselves on our commitment to overcoming barriers to veterans' well-being, and as a Claims Processing Officer, you will be at the forefront of this mission. Whether you are assisting with enquiries, preparing submissions to the Department of Veterans Affairs, or advocating on behalf of clients, you will be making a difference in the lives of those who have served our country.

This is not just a job—it's an opportunity to be part of something meaningful and rewarding. If you are looking for a fulfilling career where you can utilise your skills to assist veterans in accessing the support and compensation they deserve, then we want to hear from you. Join us at AVAC Services and become a vital member of our dedicated team today!

Key Responsibilities:

Client Onboarding: Manage the initial intake of clients, ensuring a smooth and welcoming entry into the service by gathering and verifying all necessary documentation.
Documentation Verification: Check the accuracy and completeness of all documents submitted by clients, ensuring they meet required standards for claims processing.
Claims Submission: Prepare and submit claims to the Department of Veterans Affairs or other relevant bodies, ensuring completeness, accuracy, and timely submission.
Client Communication: Act as the primary point of contact for new clients, providing clear and detailed information about AVAC Services’ processes and answering queries regarding cases or services offered.
Respond to Enquiries: Handle client communications, providing prompt and professional responses to inquiries about services, status updates, and general information.
Collaboration with Marketing: Work closely with the Marketing and Events Officer to enhance client engagement through effective marketing strategies aligned with client onboarding and retention goals.
Record Keeping: Maintain accurate and up-to-date records of client interactions, claims status, and communication, ensuring confidentiality and compliance with privacy laws.
Claims Processing: Assist the case management team with processing claims for incapacity payments and household services, verifying eligibility and entitlement based on medical certificates and other documentation.
Shared Inbox Management: Monitor and manage the shared inbox for client enquiries and correspondence, prioritising and assigning emails to appropriate case managers, and responding to urgent or general enquiries within agreed timeframes.
General Office Duties: Perform general office duties such as filing, scanning, copying, and mailing, maintain office supplies and equipment, assist with data entry, reporting, and invoicing, and support the team with administrative tasks as needed.

Background and Experience:

Customer Service: Strong background in customer service or client-facing roles, with experience in managing client interactions, addressing inquiries, and providing excellent service.
Administrative Skills: Proficiency in administrative tasks such as documentation management, record-keeping, and office duties, with attention to detail and accuracy.
Communication Skills: Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients, colleagues, and stakeholders.
Organisational Skills: Strong organisational skills with the ability to prioritise tasks, manage time effectively, and handle multiple responsibilities concurrently.
Attention to Detail: Keen attention to detail and accuracy, particularly in verifying documentation and maintaining records.
Teamwork: Ability to work collaboratively within a team environment, supporting colleagues and contributing to the overall success of the organisation.
Problem-Solving: Strong problem-solving skills with the ability to identify issues, propose solutions, and implement improvements to processes.
Experience in Claims Processing: Preferred experience in claims processing or a similar field, with knowledge of relevant regulations, procedures, and documentation requirements.
Familiarity with Veterans Affairs: Familiarity with the Department of Veterans Affairs or similar government agencies and their processes is advantageous.
Computer Literacy: Proficiency in using computer applications such as Microsoft Office suite and email, with the ability to learn and adapt to new software systems as needed.