Channel Account Manager

Job Title: Channel Account Manager

Reports To: Sales Manager

Location: Work From Home

About Hosted Network

At Hosted Network everything we do revolves around building intelligent cloud and telco solutions and delivering the best partner experience in the industry.

We are driven by our simple mantra BUILD - GROW - SUCCEED not just for our partners, but also for our team. We make learning a part of everyday life. They say there is always strength in numbers, but we believe the other way. We are composed of a small team that accomplishes great things.

We live and breathe all things innovative. We encourage fresh ideas and individuality. We don't trust people to follow the rules, we trust people to know when to break them.

Position Overview

This is a work-from-home position and candidates from around Australia are encouraged to apply.

The Channel Account Manager wins, maintains, and expands relationships with assigned channel partners. Assigned to channel partners based on geography, channel, or market, the Channel Account Manager is responsible for achieving revenue, profitability, product mix as well as other partner-specific objectives.

The Channel Account Manager represents the entire range of Hosted Network’s products and services to assigned partners.

Work in the comfort of your home, be yourself and enjoy working with our fun and dynamic team that loves what they do.

Responsibilities

• This includes but is not limited to:
• Making sure projections are accurate, leads are followed up, promotions and incentives are communicated, and partners are satisfied.
• Keeping a general awareness of the assigned partner’s status within the business, whether it’s technical or commercial.
• Increasing and maintaining share of wallet in a highly competitive partner environment
• Maintaining partner competence and proficiency in product & services offered as well as tools such as the partner portal through training
• Identifying and resolving partner performance and participation issues before they impact Hosted Network performance
• Being a resource coordinator & conflict manager for the partners internally.
• Ensuring company CRM is kept up to date with customer activity and opportunities.

The Ideal Candidate

This includes but is not limited to:

• Someone who understands that Channels are not customers. They are not “always right”. Saying “no” in a way that preserves the relationship is a key part of the job. And “more” is not always “better” – especially as our portfolio is both technical and diverse.
• Someone who is able to identify, preserve and grow the most strategic partner relationships
• Someone who possesses a general understanding of cloud, VoIP & connectivity alongside a solid knowledge of the MSP industry in Australia
• Someone with a demonstrated ability to understand the economics of each partner’s business
• Someone with a demonstrated knack for linking the partner’s business objectives to the business benefits of the relationship
• Someone capable of personalising the relationship through real-time, dynamic communications to a segment of one.