Presales Specialist

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

Our Product Solutions Group Presales team operates at the front of the sales pipeline assisting clients with their technical designs. We require a broad set of skills and a team that is adaptable to various situations. We require high calibre and proven performers that can blend well with our team and engage our customers to bring insight and design solutions to add value to their business.

As a Pre-Sales Specialist, you will work collaboratively with Clients, Account Management, Vendor and Datacom Technical Domain experts to understand business requirements, and architect cost effective technology-based solutions that address those requirements. As a Network Pre-Sales Specialist, you will be tasked with architecting and designing how a clients particular on premise or hybrid business objective will be achieved.

You will define what specific technologies and process changes/improvements should be used. You will also provide direction and guidance to the Account Management team, bid team and operations and bear responsibility for setting the overall technical solution and tactical strategy.

As a Pre-Sales Specialist, you will have deep networking expertise and experience in designing customer network solutions. You will also have knowledge regarding infrastructure covering on premises and hybrid server and storage solutions with broad experience in many technical disciplines to provide the best solutions for the client as well as a solid understanding of business and service management principles.

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do 

As the Pre-Sales Specialist, your responsibilities will include, but not be limited to:

• Providing pre-sales support and expertise to the sales teams nationally in your areas of expertise
• Developing client relationships and translate business/ technical requirements into technical solutions
• Participating as a subject matter expert in bid or tender engagements with a focus on New South Wales
• Developing Statement of Works and corresponding services, including product costings for high-level solutions with a focus on Networking and infrastructure for on premise or hybrid cloud services
• Developing, facilitating and engaging in additional business growth opportunities for Datacom
• Assisting Datacom internal operational teams with high level advise encompassing projects development, design and implementation.
• Researching vendor solutions and maintaining vendor relationships
• Keeping abreast of technology trends and how they apply to solve customer requirements

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring   

• You will have a minimum of 5 years’ IT experience in the design, delivery and/or management (run) of sizeable Networking as well as infrastructure, IT outsourcing, storage, backup, security and hybrid cloud projects.
• You will bring a successful track record in Pre-Sales or comparable solution administration and management, with outstanding business knowledge – corporate structure, ROI, TCO, budget, planning strategy, etc. You will be self-driven, possess excellent customer liaison skills and live and breathe technology.
• Preference will be given for those with strong Cisco experience and certifications.

Why join us here at Datacom?  

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Requirements

#LI-Hybrid