Sales executive / account manager

Position title: Sales Executive/Account Manager - Bilingual Mandarin


Department: Sales Department


Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000


Reports to: Sales Manager


Company Overview


Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Mandarin-speaking Account Manager to join our team to deliver on our continued growth plans.


The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas.


The Sales team - CN Desk plays a crucial role in shaping the trading environment and our clients' experience. Through client onboarding, up-sale & cross-sale, troubleshooting, and ongoing provision of customer care, we ensure Eightcap's clients consistently enjoy the competitive pricing and trading conditions that have become synonymous with our brand.


Purpose of the Position


Responsible for onboarding new clients, account maintenance, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships.


Key Responsibilities

• Work towards achieving specific KPIs/Sales Targets.
• Assist in seminars/workshops (online and offline) on a weekly basis.
• Convert warm leads into new clients and build a sales pipeline.
• Provide exceptional customer services to existing clients.
• Handle requests, feedback, and queries quickly and professionally.
• Able to multi-task, determine priorities and meet deadlines in a team environment.
• Strong sense of the financial markets, being able to communicate financial markets news and explain trading products in a clear and cohesive manner.
• Key Working Relationships: Internal, Sales colleagues across the business, Account Opening team, Marketing team, Finance Team, Engineering team.
• Key Working Relationships: External, Clients, B2B Referrers.

Selection criteria


Essential:

• Mandarin and English language proficiency (Cantonese optional)
• CFD/FX sales experience preferred.
• Passionate about sales and delivering the highest possible service to customers.
• Creative problem solver, professional, honest and a good team player.
• Good knowledge of financial markets and financial trading.
• Self-motivated and likes working to targets.
• Values and respects diversity.
• Ability to work with individuals from multi-cultural backgrounds.

Desired:

• Database / SQL Experience.
• An interest in trading, FX, or general finance.
• Ability to work under pressure.

Benefits:

• Ongoing investment in your career development (technical and professional training)
• Wellness and lifestyle perks like monthly corporate massages
• Parental leave
• Hybrid working
• Staff referral bonus program
• Annual flu vaccinations
• Great CBD location with easy access to public transport
• Multicultural environment
• Collaborative team culture
• Opportunity to learn from some of the best in the business.
• Being part of an exciting new project for the company
• Regular social activities

How to Apply:


Are you interested in this opportunity but don't meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people, so we encourage you to apply.


We ask that you submit your CV and a cover letter detailing your relevant experience and qualifications to .


Please include "Account Manager - CN Desk Application" in the subject line.