Senior advisor sector

Senior Advisor, Sector Capability

Clerk Grade: 9/10, base salary starting at $120,859 plus superannuation and leave loading
Employment Type: Temporary until 30th June 2025
Location: Mckell home office, flexible working arrangements available
This role sits within the Customer, Digital and Transformation Division within the NSW Gov Brand & Communications team



About the team
The NSW Government Brand and Communications team is responsible for oversight and effectiveness of customer-centric government communications, including in advertising, engaging diverse audiences and all-of-government brand strategy.
The Sector Capability unit is a strategic function of the Brand and Communications team that supports the professional development and ‘connectedness” of all government communicators across NSW Government. The capability program comprises a number of projects to support capability uplift including providing training and events, and building specialist communities of practice.
The team manage a learning platform available to staff from the entire NSW Government sector and engage staff across a number of channels. The seeks to team foster a learning culture and encourages highly strategic marketing communications and community engagement in NSW Government.

Your day-to-day
You will be a senior member of the team that contributes to the direction of the capability program as well as develop partnerships to deliver learning content and resources.

Responsibilities will include:

• Scoping learning needs from available data and undertaking bespoke research to understand capability gaps and learner needs.
• Setting learning objectives and delivering content projects that are fit for purpose and engage learners
• Source relevant case studies to support learning objectives
• Building partnerships with government, industry and academic partners
• Building on the existing capability program to ensure constant improvement and strategic focus

Key accountabilities –
To be successful in this role you will:

• Demonstrate that you are passionate about helping specialist marcomms practitioners and empathetic to their learning needs. You will be able to deliver projects that meet learning objectives and translate complex concepts into Plain English, supported by case studies. You will be a strong project leader with a flair for delivering simple and effective learner-centric content across a range of touchpoints including self-serve and teacher-led learning.
• Be a senior marcomms or engagement practitioner that loves sharing their expertise and knowledge, and/or an academic or training specialist will thrive in this role.

To apply:

Click 'Submit' and include your resume and a short cover letter outlining how you meet the capabilities of the role.

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment, please contact Nicola Hogan via .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 22nd May 2024 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace


The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.


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