APS Admin/Customer Service Officer

APS3 Access Officer (Admin & Customer Service)
Rate: $37.36 per hour + super
Contract: 12 & 6 month options + potential for extension
Hours: Full-time. 8:30am - 5pm (Mon - Fri)Location: Charlestown

Your new company

You will be working with a community-based organisation that provides essential services to many Australians, with a focus on supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Administrator or Customer Service Representative to join the team. Your new role
As an Access Officer, you will be responsible for a variety of admin and customer service duties, including:

• Reviewing and processing documentation, ensuring that information is recorded in accordance with policy and legislation.
• Responding to phone and email enquiries from customers.
• Informing prospective customers of their application progress.
• Managing incoming and outgoing correspondence, escalating as required.
• Maintaining records and completing data entry.
• Scanning and filing documents.
• Adhoc administration support.

What you'll need to succeed

• Prior experience in an administration or customer service related role is essential.
• Good computer literacy, with proficiency in Microsoft Office (Outlook, Word & Excel).
• Strong communication skills (written and verbal) and an excellent attitude to customer service.
• This role requires candidates to be an Australian Citizen.
• The successful candidate will need to complete 2x reference checks, a Working with Children Check and a Police Check.

What you'll get in return

• Full-time contract with the possibility for extension.
• Excellent pay rate and a weekly pay cycle.
• Opportunity to build on your skills and develop your career.
• Central location in Charlestown, with plenty of nearby parking options available.
• Receive ongoing support from your consultant at Hays.

What you need to do now
If you're interested in this role, click 'apply now' or contact us at / . Please include a brief statement outlining your suitability for this position in your application. We will be reviewing applications and shortlisting candidates ASAP, so please submit your application as soon as possible for consideration. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. NOTE - Candidates MUST be Australian Citizens. As this is a federal government role, we have limited submission slots and a strict deadline. Applications received after Tuesday 16th of April will not be considered. LHS 297508 #2858580 - Casey Thatcher