APS Administration Customer Service

Federal Government | Katoomba Your new company

An exciting temporary opportunity has arisen within a Local Government Department. This federal government department plays an incredible role in supporting Australians with additional needs, disabilities as well as their families and carers.

This department requires an Australian Citizen, with strong administration and customer service experience to undertake this 12 month contract as Participant Support Officer, based in their Katoomba office.

Your new role

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Duties include, but are not limited to:

• Providing reception support for the local office including managing customer enquiries online
• Managing the team shared email inbox, appointments and telephone enquiries
• Coordinating appointments managing office facilities
• Research and preparation of reports and correspondence
• Undertaking a range of data entry activities
• Customer complaints management
• General administration support to senior staff

What you'll need to succeed

• To be successful in this role you will need to be a dynamic person that enjoys managing a variety of tasks
• You will have excellent customer service skills with a warm and professional manner
• Previous administration skills required
• A background or understanding of the health or disability sector is beneficial
• Australian Citizenship is a requirement of this role being within a Federal Department

What you'll get in return

• $37.36ph + super
• Opportunity to work within a rewarding Federal government department
• Varied and interesting role
• Potential for contract extension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email directly using the details below.

Lucille Kilshaw
T:
E: If you are interested in hearing about other Business Support roles within Federal Government, you are also encouraged to email an up to date copy of your resume highlighting the opportunities you'd be interested in.