Client Service Administrator

Your new company

We are looking for a Client Service Administrator with a passion for people, a supportive team and fabulous food. A team player with a "can do" attitude that will support all aspects of customer care, loyalty and customer engagement to drive the overall marketing strategy. The primary function of the Marketing function is to build brand equity, drive sales and increase profit. This role acts as a support to the Loyalty Manager.

Your new role

• Execute optimised Customer Care program - resolving 95% of complaints with single point of contact.
• Looking after the customer care and loyalty program.
• Customer service in all formats such as emails (e.g. Zendesk), phone, LiveChat and regular engagement with internal/external stakeholders (e.g. Operations/Field team, DoorDash, Uber Eats).
• Proficiency in all tech systems such as Zendesk, Adyen, Polygon, 3rd party portals such as Uber Eats.
• Ability to multi-task and work under pressure - meeting deadlines either independently or within the customer care team environment.
• Undertaking regular reporting activities including risk management, franchisee compliance, financial audits and PR/Legal risks - and updating relevant stakeholders where relevant.
• Administration duties as directed by the Loyalty and Partnerships Manager.
• Provide a positive customer experience through your communication and handling of customer enquiries, ensuring you provide accurate and timely support.
• Manage perks database including associated member administration.
• Promote the best practise within the Marketing department and constantly look to improve processes and procedures.

What you'll need to succeed

• Experience in a similar role with database management responsibility.
• Strong communication skills (written and verbal) and experience working in a team.
• A friendly and professional demeanour and the ability to build sustainable, positive relationships internally and externally.
• Adapt quickly to changing priorities and customer needs.
• Incredibly strong attention to detail and ability to think strategically and independently.
• Ability to multitask, prioritise and manage time effectively.
• High aptitude for following communication guidelines, procedures and policies.
• Delivery of agreed initiatives on time and in full.
• Effective working relationships with stakeholders and business partners.
• Act in accordance to the organisation's values.

What you'll get in return

From day 1 and every day, all team members will be part of our client's diverse and inclusive family that encourages and supports everyone to be their best. With a strong value system, achieved by living by their values and behaviours.

Pride

• We love our food
• We work together to succeed

Passion

• We are positive and enthusiastic
• We love what we do

Courage

• We speak up for what you believe in
• We love a challenge

Integrity

• We take responsibility
• We keep our word

Family

• We listen to, support & respect each other
• We welcome everyone

Behaviours

• I never compromise on quality
• I make work fun
• I treat everyone fairly
• I show appreciation
• I support my team
• I share what I know
• I help others to be their best
• I make customers happy

What you need to do now

If you are confident in your experience, please click on the 'APPLY NOW' link to send your updated resume to Talitha Raath at Hays. Any queries email Please note, only successful candidates will be contacted.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply