Lead the development and implementation of strategic communication and engagement plans.
Foster strong relationships with internal and external stakeholders to deliver exceptional outcomes.
Anticipate and address emerging issues with responsive and engaging solutions.
Provide expert advice on communication best practices within organizational and government frameworks.
Prepare evidence-based materials to ensure effective stakeholder communication.
Monitor and evaluate communication outcomes for continuous improvement.
Internal Communication:Implement strategies to align employees with organizational goals.
Coordinate internal events and communication channels to keep staff informed and motivated.
Enhance workplace efficiency through improved communication processes.
Media Relations:Manage media inquiries and develop proactive/reactive media materials.
Monitor media coverage and manage media monitoring services.
Customer Compliments, Enquiries, and Complaints Management:Handle customer feedback and complaints, maintaining accurate records.
Collaborate with Visitor Information Centre team to ensure consistent messaging and customer experience.
Key Skills, Knowledge & Experience Required:Bachelor’s or post-graduate degree in Communication, Business, Marketing, or relevant field.
Minimum 10 years’ experience in communication and/or stakeholder engagement.
Advanced expertise in strategic communication and stakeholder engagement.
Strong interpersonal and communication skills for diverse audiences.
Proven ability to manage multiple projects and prioritize effectively.
Leadership experience, including team management.
Proficiency in managing supplier relationships and mitigating risks.
Familiarity with community engagement methodologies like IAP2 or relevant industry certifications.
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