Customer Care Officer

Job Title: Customer Care Officer

Job Summary:

As a Customer Care Officer at Mortgage House in North Sydney, New South Wales, you will be responsible for assisting customers with payment related matters including discharges and settlements. You will also provide efficient email administration support and drive referrals by identifying opportunities to further assist clients. Strong problem-solving skills and an understanding of banking principles, the current market environment, and financial industry regulations are essential for success in this role.

Skills:

- Excellent communication skills

- Strong problem-solving abilities

- Knowledge of banking principles

- Familiarity with financial industry regulations

- Ability to work effectively over the phone

- Attention to detail

Responsibilities:

- Assist customers with payment related matters such as discharges and settlements

- Provide efficient email administration support

- Drive referrals by identifying opportunities to further assist clients

- Communicate effectively over the phone

- Maintain knowledge of current market environment and financial industry regulations

Qualifications:

- Entry-level experience in customer service or banking

- Strong problem-solving skills

- Understanding of banking principles

-Capability to work full-time hours