Customer Service Officer

About Repurpose It

Repurpose It exists to make premium quality repurposed materials accessible to everyone. Our mission is to eliminate waste and pollution through closed loop resource recovery and we believe that closed loop waste systems are essential if we are to preserve our resources for the next generations. We recover resources and give them new life via Construction and Demolition, Excavation and Drilling, Road and Rail, Infrastructure Projects, Local Councils, Food and Organics, Construction and Landscaping materials. By partnering with the public and private sectors, our best practice technologies connect waste disposal to materials supply to ensure we deliver a truly closed loop solution to our clients. We invest in technology to dramatically reduce greenhouse gases and environmental degradation to protect the planet for future generations.

About the Role

We are recruiting a Customer Service Officer to work at our Montrose site. The role of the Customer Service Officer is to provide front-line administrative and sales support to the Repurpose It customers both onsite and via phone whilst maintaining the highest level of customer service in every interaction.

This is a full-time, ongoing position with an immediate start available. This is base on-site full-time and hybrid working arrangements are not available for this position.

Duties will likely include (but not be limited to):

• Act as the first point of contact for all customers who enter the site ensuring that site inductions are provided for customers as required
• Provide front counter sales including the processing of orders and payments
• Process sales via phone including taking orders, responding to customer enquiries, finalising sales and liaising with the scheduler and customer
• Complete general administrative duties including data entry, filing and database management
• Provide training and support to team members on product knowledge and range where required
• Assisting the wider team as required

About You

To be successful in this role, you will have the following skills and experience:

• Experience in a customer service position, ideally within the construction industry, or a similar industry
• Excellent communication skills
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• The ability to prioritise tasks
• Excellent time management skills

Why Repurpose It?

• Access to our employee perks platform providing discounts to a multitude of retailers and service providers
• Employee self-service app
• Generous Employee Referral Program
• Above-award wages
• Paid parental leave available
• Opportunities for career development and advancement
• PPE and Uniform provided
• Employee Assistance Program for support with counselling, financial and nutritional coaching, and indigenous cultural counselling
• Positive and respectful culture with regular employee engagement activities

How to Apply:

If this sounds like you and you’d like to join our team, then we’d love to hear from you! To submit your application for the role, please hit the ‘Apply’ button and submit your CV. For any questions or to request a copy of the position description, please contact Beth Gee at .

By applying for this role, you agree to Repurpose It storing your application in our Applicant Tracking System and we may reach out to you if another role becomes available that you may be suited to.

All final applicants for this position will be asked to consent to a criminal record check (police check). Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits in line with organisational policy.

Repurpose It is committed to an inclusive workforce and welcomes applications from diverse candidates, including women, people of Aboriginal and Torres Strait Islander descent, people from multicultural backgrounds, people with disability, veterans, people who identify as LGBTIQ+ and people of all ages.

Please let us know if you would like us to make any adjustments during the recruitment process.

Repurpose It is a proud equal opportunity employer.