Hozpitality - Director of Spa & Wellness

Hotel Name Company Description Mondrian Gold Coast is opening the doors late 2024 and we are looking for pioneers to launch the brand in Austrialia. Job Description DIRECTOR OF SPA & WELLNESS Reporting to the General Manager, the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving revenue, guest satisfaction as well as team member satisfaction and creating a sanctuary of holistic well-being. What You'll Do JOB RESPONSIBILITIES

• Direct oversight and collaboration with each property spa & wellness leadership teams, including oversight of operations, the facilities, including short- and long-range strategic planning so that the spas operate cost effectively and efficiently.
• Ensure the establishment and execution of all departmental goals.
• Manage, train, and motivate all spa leaders reporting to this position.
• Serve as a link between the hotels and the spa industry.
• Meet with group meeting planners to show spa facility and programs as required.
• Promote and sell customized spa programs to conference groups as required.
• Promote all hotel and spa packages and promotions.
• Lead in the implementation of 12-month marketing plan.
• Identify new business and marketing opportunities.
• Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.
• Work efficiently with hotel public relations in all aspects of spa / hotel promotion as required.
• Act as a spokesperson for the Spas and the Brand.
• Work with Corporate advertising, promotion and public relations as required.
• Work with hotel and regional sales and marketing as required.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
• Administration and implementation of staff training in all aspects of the spa's operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.

ADMINISTRATIVE DUTIES

• Establishment of professional business relationship with all vendors and development of all products inventories.
• Ensure adherence of standard operating procedures for each department.
• Submit monthly report requirements and information to General Manager & Director of Rooms, including monthly business report, and treatment audits.
• Ensure adherence of departmental and facility policies.
• Establishment of ongoing administrative controls.
• Assist in the recruitment, development and training of all department heads and support staff.
• Adhere to Standard Operating Procedures Manual.
• Ensure that weekly/monthly departmental communication meetings are effective.
• Available for team member and Manager inquiries.
• Communications: respond / review voice-mail and e-mail messages.
• Facility walk-through to have a visual presence within the department for all spa & wellness team members.

Qualifications What We're Looking For

• Understands market trends in spa and wellness
• Prior experience as a Department Head in a large, fast paced organisation.
• 3 years prior experience as a Director Spa & Wellness/Senior Spa Manager in a like property
• Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint and Outlook.
• Previous working experience in a truly global work environment is essential.
• Ideally pre-opening experience

Additional Information What's In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. You must have the right to work in Australia.