IT Administration Support Officer

About the role:

The People Development Command Information Technology Coordination Unit (IT) is a small team who are responsible for the management of information technology, audio visual and communication requirements for the Command. The IT team consists of a VPS 4 Information Technology Coordinator and two VPS 2 IT Administration Support Officers who provide diverse ICT support in a dynamic training environment. The VPS 2 IT Administration Support Officer reports to and works closely with the VPS 4 IT Coordinator to ensure that the Commands ICT equipment functions correctly, meets operational requirements and is utilised within the organisational policy parameters.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Diagnose and problem solve information technology solutions (hardware and contemporary software) and provide service, guidance, and advice on a range of IT and audio-visual equipment issues to members of the Command.
• Provide support to Command staff in the operation and maintenance of standard operating environment applications, local area networks and hardware operation and requirements.
• Work in conjunction with the relevant help desk and other relevant areas of Victoria Police; and
• In conjunction with management, contribute to IT related projects.

As the successful applicant, you will have:

• Ability to multi-task/prioritise task and work either independently or in a team environment.
• Excellent stakeholder / customer service skills.
• Experience in providing ticketing/diagnostic troubleshooting support of hardware/software products.
• Ability to communicate professionally with stakeholders in both written reports and oral presentations.
• A proven record of ethical behaviour and an understanding of OHS workplace requirements.

Requirements and relevant information:

• One (1) x full-time, ongoing position available.
• This position is located at Victoria Police Academy, View Mount Road, Glen Waverley, Victoria 3150
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, 27 June 2024

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).

For further information, please contact: Ibrahim Abbas on or

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email or on .

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: