Office Administration Support

• Join the friendly team at one of Australia’s most successful Community Legal Centres
• 12-month full-time contract based in Randwick
• Supportive culture with a strong focus on staff wellbeing
• Not for profit salary packaging and additional leave benefits

We are:

Refugee Advice and Casework Service (RACS), one of Australia’s oldest and most successful dedicated community legal centres with a vision of justice and dignity for refugees and a world where those who seek Australia’s protection can live their lives with dignity, security, family unity and freedom.

RACS provides free, dedicated legal services to people seeking asylum and refugees. Through individual advice sessions, community education and public advocacy, RACS strives to ensure that individuals and families, at risk of persecution or other forms of significant harm, gain access to equal and fair representation before the law, and are granted protection by Australia, and opportunities to seek family unity, in accordance with Australia’s international obligations.

The role:

The primary role of the Office Administration Support is to work as part of a team delivering RACS front-end services, including being a first point of contact for RACS clients, supporters and other relevant stakeholders. The role involves delivering RACS reception services which includes ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks, and responding to a range of enquiries and referrals over the phone or via email.

This role will also support the Centre Director & RACS Leadership team with administrative duties as required, such as assisting with calendar management, meetings & coordination of RACS team operationally.

The RACS working environment can be high volume, with competing priorities and the successful applicant must be skilled in managing time and priorities whilst ensuring systems are implemented and followed.

The Office Administration Support will report to the Director of Finance & Operations, whilst working closely with the RACS Centre Director, Leadership Team & other operational staff. The position is based onsite at our Randwick office, however you may be required to travel throughout metropolitan Sydney and work from our key locations in Parramatta and Auburn.

You will:

• Maintain efficient office communication systems and ensure all mail, incoming faxes, invoices and other documents are triaged, recorded & delivered as appropriate
• Respond, navigate and direct enquiries received via telephone or in-person to the right person/program area
• Ensure the smooth running of the office by ordering and maintaining supplies and equipment and organising internal events, and coordinate with Facilities regarding re cleaning, security and repairs
• Manage office petty cash float and reconcile and submit to finance
• Assist to monitor WHS issues and maintain a safe and healthy work environment
• Assist with the coordination and management of external meetings and events

You are:

A confident communicator looking for an opportunity to build your administration skills in a small organisation offering variety and a collaborative environment. The successful candidate will have the following:

Essential

• High-level communication and interpersonal skills, including the ability to communicate with a wide range of stakeholders in a confident and a respectful manner.
• Ability to work under pressure, manage time and priorities effectively and meet strict deadlines.
• Ability to work independently and in a diverse team.
• A commitment to refugee and human rights issues.
• Experience in office administration duties.

Desirable

• Experience working with people from a non-English speaking or a vulnerable background, including those who may be detained.
• Experience or exposure to working in a Community Legal Centre or Migration practice and the ability to work in an environment with limited resources.
• Ability to communicate in a language other than English will be considered highly favourably.

Salary:

The remuneration for the position is at the SCHADS Award rate Level 2.1 – 3.1 depending on the experience of the successful candidate, plus superannuation contribution and loadings. Salary packaging is available.

To Apply:

If you're ready to join our team, please submit your CV, together with a cover letter addressing the above selection criteria. Applications will close at 9am, Monday 10 June. Interviews will be held in the fortnight following with a view to commence at RACS as soon as practicably as negotiated. To find out more, contact Kirsty Wood on .

Please note, recruitment may commence earlier, and we may make decisions prior to the application close date should we find appropriate candidates.

RACS is committed to working together to achieve a more inclusive community. Our workplace strives to be one that embraces and celebrates diversity and the wide range of skills, expertise and experience we can all bring to strengthen our dynamic, collaborative, and responsive environment. RACS encourages people from all backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people that identify as belonging to the LGBTIQA+ community and people with disabilities.

RACS particularly welcomes applications from those with the lived expertise of seeking asylum, including those on temporary visas with the relevant permission to work.